Skip to Content
author's profile photo Former Member
Former Member

Timeout when generating report (ESR)

Hi, I'm trying to generate a report trough ESR (Enterprise Support Report) but I'm receiving this error.

500 Connection timed out



Error: -5 Version: 7200 Component: ICM Date/Time: Mon Sep 02 17:06:56 2013 Module: icxxthr.c Line: 4295 Server: solvarp01_SOL_10 Error Tag: {-} Detail: Connection to partner timed out after 300s

Any tips to solve this? Im having difficult to find ESR guides/support

Add a comment
10|10000 characters needed characters exceeded

Assigned Tags

Related questions

2 Answers

  • author's profile photo Former Member
    Former Member
    Posted on Sep 03, 2013 at 04:25 AM

    Hi,

    As its an icm timeout for 5 mins you can try and increase the timeout.

    icm/server_port_0 = PROT=HTTP,PORT=8000,TIMEOUT=30,PROCTIMEOUT=300

    But better fix would be to identify which process is taking time and fix it..Try to run a trace and see where the report is taking time and see it you can umprove those table stats or index to get better response time or run smaller chunk of report with shorter time frame.

    What i can think of is that the data requested in the report cant be fetched and calculated in 5 min. We should not increase this parameter if its any other system as it might cause other issues But as it solman we can increase it as not many people use it.

    Thanks

    Rishi abrol

    Add a comment
    10|10000 characters needed characters exceeded

  • Posted on Sep 03, 2013 at 09:57 AM

    Hi,

    could you please also make sure you have met all the basic pre requesties and applied all the notes, assigned needed authoirsations as per the sap note Note 1391968 - Enterprise Support Report / PSLE Report - BI SelfService.

    Thanks

    Jansi

    Add a comment
    10|10000 characters needed characters exceeded

Before answering

You should only submit an answer when you are proposing a solution to the poster's problem. If you want the poster to clarify the question or provide more information, please leave a comment instead, requesting additional details. When answering, please include specifics, such as step-by-step instructions, context for the solution, and links to useful resources. Also, please make sure that you answer complies with our Rules of Engagement.
You must be Logged in to submit an answer.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MB each and 10.5 MB total.