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Missing detail information at solar_eval report

Jan 12, 2017 at 09:39 AM

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Hello Pros,

I have a problem with a report in solar_eval. If I create a service message overview for projects there are sometimes details missing.
In this case it's an RfC-overview where for example the ticket numbers, status, etc. are missing in some cases.



If I check the different RfCs I cannot see any difference between the ones displayed with details and the ones without details.

Does anyone have an idea what the problem might be and why sometimes details are not displayed? Any help will be highly appreciated.
If you need any additional information to dig deeper, please let me know and I'll provide them asap.


Thank you so much in advance.
Best regards,
Jürgen

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Jürgen Stütz Mar 06, 2017 at 10:24 AM
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Just in case someone faces the same issue:

After having implemented note #2294929 (SOLAR_EVAL: Service Messages are missing) the report was correct and all detail information were and are displayed.
Even if the note description does not mention this specific behaviour, it solved the problem for us.

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