we are using Service requests with SAP CRM 70 EHP1.
We use the IC Inbox and have created quick searches for the inbox, e.g. "open servicerequests of my group".
The Inbox search works fine in most of the cases. But sometimes a new Service request is created but not at the same time visible in the colleages inbox with a new search. It seems to be a Kind of refresh issue or buffer issue! Does one of you experts have some ideas for me?