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Former Member

Portal runtime error.

Dear Team,

Could you please help to resolve the issue.

Whenever I click on any link of MSS, it gives me runtime error. Please see the screenshot.

Portal runtime error.

An exception occurred while processing your request. Send the exception ID to your portal administrator.

Exception ID: 08:20_02/09/13_0041_367814850

Refer to the log file for details about this exception.

How could we resolve such issue.

Thank you,

tausif.

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2 Answers

  • Best Answer
    Posted on Sep 02, 2013 at 05:41 AM

    Hi,

    In order to find the error details you need to look into the default trace file for the exception ID mentioned in the message: 08:20_02/09/13_0041_367814850.

    The default trace file is located under:

    ..\<SystemID>\JC<instance#>\j2ee\cluster\server<node#>\log

    Once you find the stack trace of this error, please provide it so I can investigate further.

    Thanks & regards,

    Michal Zilcha-Lang

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  • author's profile photo Former Member
    Former Member
    Posted on Sep 02, 2013 at 06:01 AM

    Thankx Michal,

    I found the log, says following .. but not sure How to solve it??? please help

    Full Message Text

    Exception ID:08:20_02/09/13_0041_367814850

    [EXCEPTION]

    com.sapportals.portal.prt.component.PortalComponentException: Error in service call of Portal Component

    Component : pcd:portal_content/com.sap.pct/line_manager/com.sap.pct.erp.mss.bp_folder/com.sap.pct.erp.mss.roles/com.sap.pct.erp.mss.manager_self_service/com.sap.pct.erp.mss.manager/overview/com.sap.pct.erp.mss.work_overview/com.sap.pct.erp.mss.workoverview/com.sap.pct.erp.common.key_figure_monitor

    Component class : com.sapportals.portal.sapapplication.SAPApplicationIntegratorComponent

    User : ESS_USER3

    at com.sapportals.portal.prt.core.PortalRequestManager.handlePortalComponentException(PortalRequestManager.java:973)

    at com.sapportals.portal.prt.core.PortalRequestManager.callPortalComponent(PortalRequestManager.java:343)

    at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:136)

    at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:189)

    at com.sapportals.portal.prt.component.PortalComponentResponse.include(PortalComponentResponse.java:215)

    at com.sapportals.portal.prt.pom.PortalNode.service(PortalNode.java:645)

    at com.sapportals.portal.prt.core.PortalRequestManager.callPortalComponent(PortalRequestManager.java:328)

    at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:136)

    at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:189)

    at com.sapportals.portal.prt.core.PortalRequestManager.runRequestCycle(PortalRequestManager.java:753)

    at com.sapportals.portal.prt.connection.ServletConnection.handleRequest(ServletConnection.java:235)

    at com.sapportals.portal.prt.dispatcher.Dispatcher$doService.run(Dispatcher.java:557)

    at java.security.AccessController.doPrivileged(Native Method)

    at com.sapportals.portal.prt.dispatcher.Dispatcher.service(Dispatcher.java:430)

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    • Hi,

      According to the screenshots, the relevant system is missing from the portal.

      Do you have another portal system where those iViews work?

      If so then you can check what systems are missing.

      Basically this is a Universal Worklist (UWL) System.

      Under System Administration -> System configuration -> Universal Worklist & Workflow -> Universal Worklist Administration, you can find all the System Landscape objects that are being used by UWL, and their aliases.

      You should check in your portal the reason for the missing systems, and make sure to create those systems.

      I could find a lot of material in this area also in the SCN, for example see this blog:

      http://scn.sap.com/people/chi.chen/blog/2012/06/08/sap-ehp5-ess-initial-setup

      (see step #3)

      Thanks & regards,

      Michal Zilcha-Lang

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