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SAP CRM/BCM demo with SIP account

I would like to create a simple demo of SAP CRM IC case with one active SIP account that I use with my softphone.

So far I have done IC simulation with BCB (Business Communication Broker) but I'd like to go step further so that anyone who calls at SIP account gets forwarded into active Agent in SAP CRM IC.

My resources are SAP CRM IC, SAP BCM/CDT and SIP account with assigned telephone number.

Is there any advice, some main steps, components, article, cookbook to get this working?

Thanks.

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    author's profile photo Former Member
    Former Member
    Posted on Aug 30, 2013 at 09:32 AM

    Hello Hrvoje Horvat,

    could you please have a look at BCM7_CRM7_Integration

    This is CRM BCM integration step by step gide.

    BR,

    Anton.

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