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Dunning for some open items is not triggering

Hi Experts,

Industry:- Retail Industry, Online shopping

I have a business requirement in which a Contract account should have only one dunning level irrespective of the number of orders and their respective due dates. This is customized using event 300 and..This is the present setup of the system and is working as desired.

Please see the screenshot above,

Now I have a scenario,

for the order 201831536 dunning level 21 is reached. The dunning run has occured on 15.07.2013 and at that time, order 202051809 has n't reached its due date. Mean while customer has made the payment for the order 201831536.

But with the next dunning run, this order 202051809 has n't been dunned anymore, eventhough its due date is crossed. Do i need to check in some events?

Thanks in advance!

Lakshmi.

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2 Answers

  • Best Answer
    Posted on Aug 29, 2013 at 11:51 AM

    Hi Lakshmi,

    As suggested by Bill, event 300 would be the probable root cause of the issue.

    However,apart from the customization at event 300, there can be other possible reasons as well for the new order not being dunned.

    Go to the Contract A/c config

    Contract Accounts Receivable and Payable--->Business Transactions-->Dunning-->Dunning by Dunning Procedure-->Configure Dunning Procedure

    Select the Dunning Procedure and click on display.

    Check the value of parameter Do not reduce Dunning level.

    This field has the effect that the dunning levels of the items in the dunning run are not restricted to the dunning level of the next highest dunning notice.

    Check this indicator.

    Hope it helps

    Thanks,

    Amlan

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  • Posted on Aug 28, 2013 at 01:18 PM

    Lakshmi:

    This would be fully due to your event customization as it would not behave like that by standard. Please check the logic in your events. You cuold test by removing your customization and verifying behavior afterwards.

    regards,

    bill.

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