Afaria Enrollment issue in iOS

[prathik]

Hi,

      I have installed afaria client ( version 6.60.6236.6) on my iphone 4 ( iOS system version - 5.1) and was trying to enroll my device today morning after an update of the afaria client on the phone. The device was previously enrolled two days back.After a remote wipe , I reinstalled the app and today it asked me for an afaria client update on my phone( which i did it! ), after which I am not able to enroll my phone.It displays a warning which says, "incompatible enrollment server ,please contact your administrator".

     It asks for username and credentials once i have entered the enrollment code, and even the exchange name and password as I have specified that in the policy.

I have followed the procedure mention in SAP mobile academy videos for enrollment.

The version of my Afaria server is 7.00.6231.6.

Could someone suggest how to go about this issue...

Regards,

Prathik

[Former Member · Accepted solution]

Error for : incompatible enrollment server ,please contact your administrator".

Solution

Apply the corresponding patch to the SAP Afaria server which matches the installed code level in the environment.

Afaria 6.6 Feature Pack 1 Hot Fix 125 for Afaria 6.6 2011_05

Afaria 6.6 Feature Pack 1 Hot Fix 123 for Afaria 6.6 2011_06

Afaria 7 Service Pack 1 Hot Fix 32 for Afaria 7 Service Pack 1

Afaria 7 Service Pack 2 Hot Fix 20 for Afaria 7 Service Pack 2

Afaria 7 Service Pack 3 Hot Fix 4 or Hot Fix 6 for Afaria 7 Service Pack 3

[Former Member · Accepted solution]

I had the same issue.

after patch Hot Fix 6 (&19), this works completely fine.

http://frontline.sybase.com/support/downloads.aspx

Thanks!! >>chetan dalvi

[tracy_barkley · Accepted solution]

Here is the link to the KBA around this issue.  It has additional KBA's linked to it as well explaining the up coming iOS 7 release and support.  

https://support.wdf.sap.corp/sap/support/notes/1905755

[Former Member · Accepted solution]

Error for : incompatible enrollment server ,please contact your administrator"

Need help on how to configure the Enrollment server steps,

SARAVANAN.R

[Former Member · Accepted solution]

Hi,

For the error : Incompatible enrollment server you need to install the hotfix which is mention above.

Configure Enrollment server setup? please provide more information what you are looking for .

If possible create new discussion

[Former Member · Accepted solution]

Thanks, I have created a new discussion

[Former Member]

HI,

Please confirm after the wipe out did you remove the previous entry from afaria console.

[prathik]

Hi Chetan,

                  Yes, I have removed the entry from the device list.

Regards,

Prathik    

[Former Member]

After you type the enrollment code and adding all the value for variable What error you are getting.

Did you change any setting in afaria console recently