The translations no longer appear for PA and OM reports, only a # is showing

[sonyjoseph2]

Hi All,

When signed in to SAP in Russia the translations no longer appear for PA and OM reports, only a  # is showing.  Please see the attached error screen shot

Thanks

Sony 

[Former Member · Accepted solution]

Hi Sony,

I've seen this before with non-Latin characters and it always was a codepage issue.

This might be the server, but when I've seen this is usually was the client or printer codepage.

So, the texts may be there, but your PC can't interpret the information, because it doesn't understand Cyrillic signs. If you are working in a citrix environment, the codepage issue may even come from there.

I understand you have seen the proper translations before - is this screen shot taken from a PC, where it worked earlier? if not, try a PC you are sure the texts have shown before.

As an indicator:
if you know what the texts for some should be, count the "#" and if it's the same number as it should be characters, that's a good sign.

To solve code page issues, you'd need a specialist for the client or server systems involved.

If you are sure, code pages are fine, you may want to investigate Unicode issues, but that's just a wild guess.

[sonyjoseph2 · Accepted solution]

Hi Sven,

When I log in with my user name/password on my colleagues  laptop I can see the Chinese/ Russian Characters. However, when my colleague  logs in on my computer he cannot see the Chinese /Russian characters (just the boxes).

System engineer from IT department also came up to my desk and changed the language settings on my computer in Internet Explorer -> tools -> Internet options -> languages and added Chinese and Russsian to my language preferences. This still did not work.

So I think it has something to do with my laptop settings not SAP settings.

Thanks

Sony

[Former Member · Accepted solution]

Yes. It's definitely a client issue, not server issue, probably a codepage propblem and then unlikely to be solved by easy language preferences, much less by doing it in the internet explorer only rather than WIndows - or whatever your operating system is. This probably requires installing something.

[former_member193652]

Hi Sony,

Do you have the same problem with other languages?

Do you have any other problem with Russian language or just the name of PA and OM reports have this problem?

Make sure the language package is installed.

Regards,

Omid

[sonyjoseph2]

Hi Omid,

I am facing the same issue for Chinese language also ,but my colleagues are able to see the Russian as well as Chinese language without any issues.

Thanks

Sony

[Former Member]

Hi Sony,

does the issue depend on the user or the client machine?

i.e.: if you log in on the same machine (and, if using Citrix or something similar with the same citrix account) as your colleagues, whi can see the texts, then it's definitely a codepage issue on your PC, which needs to be solved by PC support.
In that case: do also check printers. You might be able to see it printed or your colleagues might the ####, when they print, even though it's ok in the screen.

[former_member193652]

Hi Sony,

Is your colleagues connecting the same SAP system? If yes is s/he using the same version of SAP GUI? Are you using SAP GUI or Portal?

If every things are the same try to use his / her PC to connect to SAP to see if it's because of your username and ask him / her to log-in with his / her user in your PC to see the result.

Regards,

Omid

[Former Member]

Hi,

I am not sure about Russia implementation,but you can have a look on the below document on Russia roll out.

http://scn.sap.com/docs/DOC-43941

Regards,

Dora