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Is there a table or report including incident, request for change and change ?

Dear experts.

I'm looking for a table and/or report in solution manager where I can find the link between my incident, my corresponding request for change and it's change document (normal change / urgent change / admin change) .

Thanks for your help !

Ludo

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4 Answers

  • Best Answer
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    Former Member
    Sep 12, 2013 at 01:32 PM

    Ludo,

    The standard ChaRM report /TMWFLOW/REPORTINGN will display the link between Incidents, Request for Changes and Changes. Unfortunately, you only see the links by clicking on the chain link icon.

    Not finding any other standard report for this, we finally had a developer write a custom report to display the 'top-down' view of Incident/Problem with all the linked RCs and CDs.

    Paul

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    • Former Member Ludo Foets

      Ludo,

      I will check with my management to see if I can share our custom development code.That may take a bit of time to get clearance but I will share the code if I can.

      The FM you found is nice. Thanks!

      Paul

  • Sep 19, 2013 at 07:41 AM

    Hi Ludo,

    I made a QuickView based on tables CRMD_ORDERADM_H and CRMD_BRELVONAE for this.

    This screenshot shows the table linkeage: (I inserted CRMD_ORDERADM_H twice using Alias to get the transaction ID of the follow-ups as well)

    With this, I get a result like this:

    Kind regards,

    Joyca

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    Former Member
    Sep 10, 2013 at 06:33 PM

    Ludo - did u make progress ? i am facing the same issue.

    - sid

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  • Sep 18, 2013 at 12:33 PM

    Dear all,

    I found a function called : /TMWFLOW/REP_BUILD_CHAIN

    When you enter the GUID of an incident or request for change or change order,

    you will receive all linked documents similar to the chain link that you get in the standard ChaRM report /TMWFLOW/REPORTINGN.

    Hope this helps some of you.

    regards

    Ludo

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