Skip to Content
author's profile photo Former Member
Former Member

Error after install SAP BI Mobile on separated server

Hi experts.

We've installed SAP BI Platform 4.0 SP07 (along with Tomcat) on Window Server 2008 R2, without SAP BI Mobile.
CMS name = biserver

On a separate Windows server box we've installed SAP BI Mobile server (mobileserver) along with Tomcat, following the next steps:
1. Launch the SAP BusinessObjects Business Intelligence platform installer (setup.exe) for windows.
2. Select the Custom / Expand installation option.
3. Select Mobile Services feature and Tomcat, and deselect other features.
4. In "CSM existent" field we have entered the cms-name of SAP bi platform (biserver), its admin user and password

Once the installation was complete, on ipad we have set up the connection:
URL: http//:mobileserver:8080
CMS: biserver:6400
User: Admin_user_biserver

But we have the error: "General server failure".

Servers are in the same network, firewall is off in both servers, in the iPad we are able to go to http://biserver:8080/BOE/CMC and http://mobileserver:8080

Are there any steps that we are missing?.

We really appreciate any help.


S. Gordon.

Add a comment
10|10000 characters needed characters exceeded

Related questions

1 Answer

  • Best Answer
    author's profile photo Former Member
    Former Member
    Posted on Aug 31, 2013 at 01:42 PM

    Hi Sergio,

    Please go through the following link about BO Mobile.



    Add a comment
    10|10000 characters needed characters exceeded

    • Former Member

      Hi Joncy,

      We needed to install the "CMC plugin for mobile" in the SAP Business Objects Enterprise platform. We've changed the installation and now we are able to establish succesful connection.

      Thank you very much.


Before answering

You should only submit an answer when you are proposing a solution to the poster's problem. If you want the poster to clarify the question or provide more information, please leave a comment instead, requesting additional details. When answering, please include specifics, such as step-by-step instructions, context for the solution, and links to useful resources. Also, please make sure that you answer complies with our Rules of Engagement.
You must be Logged in to submit an answer.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MB each and 10.5 MB total.