Seems you donot has an OSS logon. OSS notes are consulting/ correcting notes provided by sap for various problems. I am pasting the whole text from the OSS note
SAP Note No. 683605 22.09.2005 Page 1
________________________________________________________________________
Number 683605
Version 11 from 16.06.2005
Status Released for Customer
Set on 22.06.2005
Language EN
Master language EN
Short text Graphics printed upside down on HP deskjet
Responsible SAP AG
Component BC-OP-HPX
HP-UX
________________________________________________________________________
Long text
Symptom
Graphics are printed upside down from the SAP System when printed on HP
Deskjets via generic device type SAPWIN.
Other terms
SAPlpd SAPWIN
Reason and Prerequisites
error in the Windows printer drivers of HP
Solution
This HP printing issue is fixed in BJ 1100 driver version Armstrong
R233-L, in BJ990, in BJ 2550, and in BJ4050.
HP standard print drivers are located at HP Website :
http://www.hp.com/country/us/en/support.html?pageDisplay=drivers
alternative :
Point&Print drivers (aka wizard drivers) for several printer models can
be found here:
http://www.hp.com/cgi-bin/pond/pnp/
Please be so kind and give us some feedback about the results.
If the printer drivers didn't fix your problem, please be so kind and
send us the following information:
1. printer model
2. a detailed description of the issue
3. steps to reproduce (ie. Which transaction are they printing from?
Can it be reproduced from SE78 with the logo only - if logo related,
etc.)
4. which device type is used. In case of SAPwin, see below
5. a copy of the intermediate saplpd output files
To capture the SAPlpd files, please run SAPlpd from the command prompt
BEFORE you start the print job. This is how to do it: at the command
prompt, type "saplpd.exe -k" (without the quotation marks). When you
print, two files will be created. You can find them in the directory
where SAPlpd runs. On my PC, this is C:\Program
Page 2
Files\SAP\FrontEnd\SAPgui\SAPlpd The two files will have the same name
except for the ".slp" extension of one of them.
6. a hardcopy example of the print out
7. if the issue is logo related, a copy of the logo for testing
8. a copy of the printer's configuration and menu pages
The printer's configuration and menu pages, We need the test pages from
the printer which will tell us which firmware it has, which settings are
used on the printer etc., not the screenshots from the SAP device setup.
If you use SAPwin:
9. which Windows version is used and which SP
10. which driver - pcl5/pcl6/PostScript, and which version?
The version number can be found here: Open the printers folder, open the
printer properties, click the "About" tab (all the way to the right). At
the top of the next screen you will see something like
60.xxxx.xxxx.xxxx. This is the driver version number. If you want to add
more information, a driver test page will show the version numbers of
the different files used.
11. a copy of the intermediate saplpd output
To capture the SAPlpd files, please run SAPlpd from the command prompt
BEFORE you start the print job. This is how to do it: at the command
prompt, type "saplpd.exe -k" (without the quotation marks). When you
print, two files will be created. You can find them in the directory
where SAPlpd runs. On my PC, this is C:\Program
Files\SAP\FrontEnd\SAPgui\SAPlpd The two files will have the same name
except for the ".slp" extension of one of them.
12. a print-to-file from the Windows system
13. Print out of a testpage (will contain some information about the
file versions installed as well as whether it is PCL or PostSript
________________________________________________________________________
Note is release independent
Further components
BC-CCM-PRN
Print and Output Management
________________________________________________________________________
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