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Web-based transactions don't work on Solution Manager 7.1

Hello,

I just installed Solution Manager 7.1 on Linux and DB2. Though all the web-based transactions, like

solman_workcenter are not working.

1) I managed my local hosts file

2) I enabled all the /sap/bc services in transaction SICF

3) I googled, that it is necessary to setup the Solution Manager using the transaction solman_setup.

I tried to do it, but an IE window pops up prompting me to login (via popup). Afterwards, I am getting

the following error:


The website cannot display the page

HTTP 500

Most likely causes:

  • The website is under maintenance.
  • The website has a programming error.

The URL which tried to open is:

http://<hostname>:8000/sap/bc/webdynpro/sap/wd_sise_main_app

I went again to SICF, but I don't have an entry, called sap under /sap/bc/webdynpro. And everything in

/sap/bc is activated anyway...

Please help me to correctly configure my Solution Manager :-)

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5 Answers

  • Best Answer
    author's profile photo Former Member
    Former Member
    Posted on Aug 21, 2013 at 09:53 AM

    Hi Symon,

    Activate all AGS service & Webdynpro under transaction SICF.

    for few example:

    /sap/bc/webdynpro/sap/ags_work_incident_man

    /sap/bc/webdynpro/sap/ags_workcenter

    /sap/bc/ags_workcenter/ags_work_appln

    /sap/bc/ags_workcenter/ags_work_webgui

    /sap/bc/webdynpro/sap/ags_work_trans_print

    /sap/bc/webdynpro/sap/ags_work_incident_create_app

    /sap/bc/webdynpro/sap/ags_work_change_man

    /sap/bc/webdynpro/sap/ags_work_setup

    /sap/bc/webdynpro/sap/ags_work_job_sch_man

    /sap/bc/webdynpro/sap/ags_work_implementation

    /sap/bc/webdynpro/sap/ags_work_bp_iterf_mon

    /sap/bc/webdynpro/sap/ags_work_services

    /sap/bc/webdynpro/sap/ags_rbe

    /sap/bc/solman/nwbc/solmanwork

    /sap/bc/webdynpro/sap/ags_work_gui_selection

    /sap/bc/dal/demoA

    /sap/bc/webdynpro/sap/wdc_wba_rfc_monitoring

    /sap/bc/bsp/sap/wba_start_smdia

    /sap/bc/webdynpro/sap/ags_work_gui_default_set

    And also check if not there add below roles to user which you using now:

    SAP_SUPPDESK_CREATE

    SAP_SMWORK_INCIDENT_MAN

    SAP_SMWORK_BASIC

    Reference SAP Note:

    834534

    Thanks & Regards,

    V Srinivasan

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    • MANY MANY T/saHANKS !!! That was the last problem, now it is working !!!!!

      I must have made some domage or whatever, the profile was like icm_server_port_0 = \HTTP

      No Idea where the \ has come from...

      Now both transactions solman_setup and solman_workcenter are displaying correctly !!!

      Just in solman_workcenter I have only one tab, but this is probably a functional issue...

      Thanks once again !!

      So, to summarize, there were 3 issues - FQDN, /bc/sap services in ICM and HTTP service icm_server_port_n parameter

  • Posted on Aug 16, 2013 at 10:51 PM

    What stack level is your SolMan currently running? Do you see any errors in the MMC?

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  • author's profile photo Former Member
    Former Member
    Posted on Aug 17, 2013 at 05:06 PM

    Hello,

    Have you activated all relevant HTTP Services? Please use transaction

    SPRO -> Solution Manager -> Basic Configuration -> HTTP-Services

    Regards,

    Javier

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    • Dear Javier,

      muchas gracias for your reply and suggestion !!

      I did the recommendation from the note you recommended, especially the SICF_INST transaction,

      as you can see in the other entries of this thread, I already did the other parts of the note...

      Though, unfortunately, this didn't solve my problem. Please kindly check my reply to Srinivaran below for further details.

      Thanks a lot !!

  • Posted on Aug 17, 2013 at 09:25 PM

    Thanks for the answers, gentlemen!

    @Billy - it is the standard level after installation - SAP_BASIS has SP level 09.

    @Javier - thanks, this sounds like a cool tip, I'm gonna try it and let you know!!

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  • author's profile photo Former Member
    Former Member
    Posted on Sep 04, 2013 at 07:06 PM

    Hello,

    I have read the replies and noticed that some of the checks below were already suggested. But I kindly ask you to check again:

    1) through t-code SMICM, check if your HTTP and HTTPS ports are active.

    The HTTP should be already active by default.

    In case the HTTPS is missing, you need to add parameter in the Instance Profile:

    • profile parameter: icm/server_port_<n>
    • Value: PROT=HTTPS,PORT=443$$,TIMEOUT=600

    (where <n> is the next available port entry)

    2) Check the FQDN.

    Check if the profile parameter icm/host_name_full is correctly set. It should be <server>.<domain> (same as set in the server) (e.g.: server1.xyz.com).

    3) Since the HTTPS connections require secure connections, the SSL should be configured through t-code STRUST.

    Among the steps to configure the SSL, the following profile parameters should be set:

    • profile parameter: login/create_sso2_ticket
    • value: 2

    • profile parameter: login/accept_sso2_ticket
    • value: 1

    Hope it helps.

    Regards,

    Daniel

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    • Dear Daniel,

      thanks a lot for your reply, but you are suggesting me quite advanced things, which I will possibly try later, but now I just need to have functioning Solution Manager.

      The problem seems to be, that I don't have an HTTP port properly configured in ICM.

      I was researching about HTTPS, but I've encountered, that its setup is quite complicated, hence I'll try it later.

      Then - if FQDN is not mandatory, then I don't need it - this is just a sandbox system in a VM, no domains, no SAP support, no maintenance certificate, this is just to exercise at home.

      SSL. STRUST, everything I might try to setup later - either if necessary, or as an exercise.

      Now I need to just be able to user solman_workcenter, etc. in order to browse to through the menus and learn what is where.

      I would be thankful if you start with the minimal things, that are mandatory for Solman's functionality.

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