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Former Member
Aug 14, 2013 at 09:12 PM

How to calculate Service per hour rates & costs

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Hi,

Does using valuation types in condition records help maintain per hour rates of for e.g. Senior and Junior specialists ? Moreover, i need to know the planned and actual cost of these services, or you can say the cost of having different types of specialists for a service - so in the end i can carry out profitability analysis.

Where are these costs maintained, if in ECC, then how will CRM read them ?

Please help.

BR.