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Former Member
Aug 14, 2013 at 02:22 PM

Outbound Email Txn Office Document

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Dear All,

When ever we use IC Email editor and send an outbound email , system creates SOFM Office document , however if we use Sales Business Role and send Email, it creates Outbound Email Activity (0005) .

Whats the difference between them and how do i make sure that IC Email editor also creates 0005 Outbound email activity rather than SOFM txn.

Appreciate your responses.

Best Regards,

Sweta