Dear All,
When ever we use IC Email editor and send an outbound email , system creates SOFM Office document , however if we use Sales Business Role and send Email, it creates Outbound Email Activity (0005) .
Whats the difference between them and how do i make sure that IC Email editor also creates 0005 Outbound email activity rather than SOFM txn.
Appreciate your responses.
Best Regards,
Sweta