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Former Member

Windows Server 2012 - Business Objects SP7 - Serves Not Starting

Hello,

I am installing Business Objects SP7 on windows server 2012. I did a basic install with default setting.

Everything went smooth. Logged into CMC and noticed

1. Both Connection servers stuck in Initializing stage

2. Crystal cache server started with errors

Checked

1. Licence key = ok

anyone else had any experience with SP7 on Windows 2012. I am thinking to revert back to Windows 2008 as I have never experienced these issues before.

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    author's profile photo Former Member
    Former Member
    Posted on Sep 19, 2013 at 12:01 PM

    Hello Pierre,

    Spent two days on it and could not resolve the issue.

    Installed BOBJ 4.1 SP1 and that worked perfectly. Therefore i recommended you install 4.1 SP1. You should be able to run the 4.1 SP1 patch and upgrade the current version your on to 4.1 SP1 and it should fix it.

    Once 4.1 is installed run the new wizard feature in CMC and optimize the APS's.

    Take a backup first though.

    kind regards

    David

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  • author's profile photo Former Member
    Former Member
    Posted on Aug 14, 2013 at 05:27 AM

    Hi David ,

    In most cases, to detect whether files or libraries are missing after an update or a patch install:

    1. Check the InstallData logs folder for the Update or Patch install timestamp (Eg. C:\Program Files (x86)\SAP BusinessObjects\InstallData\logs\<install_timestamp>)
    2. Typically, you should find only 3 files in this folder (InstallManifest.sqllite, setupexe.log and setupengine.log) by Default
    3. But, if you see any other log files such as InstallDU-*.log (Example: InstallDU-cvom.java-4.0-core-nu,14.0.4.738.log etc), this indicates that some files or libraries have not been installed properly
    4. In such cases, libraries such as ras21core.jar are missing from the <BI40 installation>\java\lib directory contributing to the issue
    5. Ensure that all Non-Essential services are stopped as per update install best practices 
    6. Run a Repair on the BASE BI Platform 4.0 from Control Panel > Programs > Programs and Features > SAP Business Objects BI Platform 4.0 > Uninstall/Change > REPAIR

    Thanks,

    Sneha Bankar

    

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  • Posted on Aug 14, 2013 at 11:50 AM

    Make sure you have all the windows updates installed and specificaly .NET 3.5/4.x components und C++ redistributions on machine patched to the latest microsoft patches.

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  • Posted on Aug 14, 2013 at 12:13 PM

    Hi David,

    Use process monitor tool to identify missing files which you can later replace from a working environment if you have one, else do a repair installation and make sure that antivirus and firewall is turned off, and Windows DEP services are enabled only for windows essential programs.

    Regards,

    Sohel

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  • author's profile photo Former Member
    Former Member
    Posted on Aug 14, 2013 at 04:45 AM

    What errors are being observed for CR Cache. Is a PID generated or can you see the connection service exe in the task manager.

    Just to check; disable the firewall and Antivirus temproraily and observe whether the connection server comes up properly.

    As the environment is still in its primary state, try to re-install the product.

    Hope this helps.

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  • author's profile photo Former Member
    Former Member
    Posted on Aug 16, 2013 at 05:14 AM

    Thank you for replying. Here is a status update of where we are at

    1. loaded up a VM session of windows 2008 R2, installed the same BO installed, everything worked first time, no issues.

    2. Rebuild another 2012 VM, installed the same BO version SP7, found issues again with Adaptive servers, etc. I have to manualy go to the lib directory and install the missing drivers. Have tried a repair, no luck.

    Has anyone else actualy loaded up a 2012 Windows image and tried the install with SP7?

    regards

    dv

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  • author's profile photo Former Member
    Former Member
    Posted on Sep 19, 2013 at 09:45 AM

    Hi David,

    I'm facing the same problem. Did you manage to solve it?

    Regards,

    Pierre

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