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Aug 13, 2013 at 06:02 AM

Issues with Custom application after upgrade of portal to 7.31

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Hi Team,

We have a custom SSO application in portal which displays all the backend systems in an iview as icons and by clicking on them the backend system opens with out prompting for login credentials.

After upgrade the iview is not opening as we get the below error message.

Error:

Caused by: com.sapportals.portal.prt.service.ServiceException: Error while retrieving service: com.sap.portal.ivs.systemlandscapeservice.oldpcm.systemlandscape

We noticed that the service "com.sap.portal.ivs.systemlandscapeservice.oldpcm.systemlandscape" is not present in the newly upgraded server (Target portal NW 7.3) where as it is present as a dependant service in 6.4 version (Source portal).

Please find below the complete error message :

at com.sap.portal.prt.core.PortalRequestManager.handlePortalComponentException(PortalRequestManager.java:786)
at com.sap.portal.prt.core.PortalRequestManager.callPortalComponent(PortalRequestManager.java:245)
at com.sap.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:107)
at com.sap.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:141)
at com.sapportals.portal.prt.core.async.IncludeItemResponse.include(IncludeItemResponse.java:197)
at com.sapportals.portal.navigation.workAreaiView.doContent(workAreaiView.java:312)
at com.sapportals.portal.prt.component.AbstractPortalComponent.serviceDeprecated(AbstractPortalComponent.java:213)
at com.sapportals.portal.prt.component.AbstractPortalComponent.service(AbstractPortalComponent.java:129)
at com.sap.portal.prt.core.RequestDispatcherFactory$PortalComponentRequestDispatcher$5.service(RequestDispatcherFactory.java:308)
at com.sap.engine.services.servlets_jsp.server.deploy.impl.module.IRequestDispatcherImpl.dispatch(IRequestDispatcherImpl.java:270)
at com.sap.portal.prt.core.RequestDispatcherFactory$PortalComponentRequestDispatcher.service(RequestDispatcherFactory.java:298)
at com.sap.portal.prt.core.PortalRequestManager.callPortalComponent(PortalRequestManager.java:229)
at com.sap.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:107)
at com.sapportals.portal.prt.core.async.AsyncIncludeRunnable.run(AsyncIncludeRunnable.java:119)
at com.sap.engine.core.thread.execution.Executable.run(Executable.java:122)
at com.sap.engine.core.thread.execution.Executable.run(Executable.java:101)
at com.sap.engine.core.thread.execution.CentralExecutor$SingleThread.run(CentralExecutor.java:328)
Caused by: com.sapportals.portal.prt.service.ServiceException: Error while retrieving service: com.sap.portal.ivs.systemlandscapeservice.oldpcm.systemlandscape
at com.sap.portal.prt.service.ServiceManager.get(ServiceManager.java:270)
at com.sap.portal.prt.runtime.Portal$RuntimeResources.getService(Portal.java:130)
at fi.neomore.sapautologon.DefaultSAPDataGenerator.getSAPData(DefaultSAPDataGenerator.java:65)
at fi.neomore.sapautologonapp.SAPAutoLogonApp$SAPAutoLogonAppDynPage.doProcessBeforeOutput(SAPAutoLogonApp.java:149)
at com.sapportals.htmlb.page.PageProcessor.handleRequest(PageProcessor.java:114)
at com.sapportals.portal.htmlb.page.PageProcessorComponent.doContent(PageProcessorComponent.java:134)
at com.sapportals.portal.prt.component.AbstractPortalComponent.serviceDeprecated(AbstractPortalComponent.java:213)
at com.sapportals.portal.prt.component.AbstractPortalComponent.service(AbstractPortalComponent.java:129)
at com.sap.portal.prt.core.RequestDispatcherFactory$PortalComponentRequestDispatcher$5.service(RequestDispatcherFactory.java:308)
at com.sap.engine.services.servlets_jsp.server.deploy.impl.module.IRequestDispatcherImpl.dispatch(IRequestDispatcherImpl.java:270)
at com.sap.portal.prt.core.RequestDispatcherFactory$PortalComponentRequestDispatcher.service(RequestDispatcherFactory.java:298)
at com.sap.portal.prt.core.PortalRequestManager.callPortalComponent(PortalRequestManager.java:229)
... 15 more
Caused by: com.sap.portal.prt.broker.PortalModuleNotFoundException: Could not retrieve portal application com.sap.portal.ivs.systemlandscapeservice.oldpcm.systemlandscape
at com.sap.portal.prt.broker.PortalAppBroker.ensurePortalModuleIsStarted(PortalAppBroker.java:640)
at com.sap.portal.prt.broker.PortalAppBroker.getPortalModule(PortalAppBroker.java:319)
at com.sap.portal.prt.service.ServiceManager.getPortalServiceItem(ServiceManager.java:416)
at com.sap.portal.prt.service.ServiceManager.get(ServiceManager.java:220)

Can you please let us know how can we get this service in NW7.3 or is it obselete in 7.3 server. If it is obselete then pls let us know the relavant service in this regard.

regards

Bharat