Issues with Custom application after upgrade of portal to 7.31

[Former Member]

Hi Team,

We have a custom SSO application in portal which displays all the backend systems in an iview as icons and by clicking on them the backend system opens with out prompting for login credentials.

After upgrade the iview is not opening as we get the below error message.

Error:

Caused by: com.sapportals.portal.prt.service.ServiceException: Error while retrieving service: com.sap.portal.ivs.systemlandscapeservice.oldpcm.systemlandscape

We noticed that the service "com.sap.portal.ivs.systemlandscapeservice.oldpcm.systemlandscape" is not present in the newly upgraded server (Target portal NW 7.3) where as it is present as a dependant service in 6.4 version (Source portal).

Please find below the complete error message :

at com.sap.portal.prt.core.PortalRequestManager.handlePortalComponentException(PortalRequestManager.java:786)
at com.sap.portal.prt.core.PortalRequestManager.callPortalComponent(PortalRequestManager.java:245)
at com.sap.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:107)
at com.sap.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:141)
at com.sapportals.portal.prt.core.async.IncludeItemResponse.include(IncludeItemResponse.java:197)
at com.sapportals.portal.navigation.workAreaiView.doContent(workAreaiView.java:312)
at com.sapportals.portal.prt.component.AbstractPortalComponent.serviceDeprecated(AbstractPortalComponent.java:213)
at com.sapportals.portal.prt.component.AbstractPortalComponent.service(AbstractPortalComponent.java:129)
at com.sap.portal.prt.core.RequestDispatcherFactory$PortalComponentRequestDispatcher$5.service(RequestDispatcherFactory.java:308)
at com.sap.engine.services.servlets_jsp.server.deploy.impl.module.IRequestDispatcherImpl.dispatch(IRequestDispatcherImpl.java:270)
at com.sap.portal.prt.core.RequestDispatcherFactory$PortalComponentRequestDispatcher.service(RequestDispatcherFactory.java:298)
at com.sap.portal.prt.core.PortalRequestManager.callPortalComponent(PortalRequestManager.java:229)
at com.sap.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:107)
at com.sapportals.portal.prt.core.async.AsyncIncludeRunnable.run(AsyncIncludeRunnable.java:119)
at com.sap.engine.core.thread.execution.Executable.run(Executable.java:122)
at com.sap.engine.core.thread.execution.Executable.run(Executable.java:101)
at com.sap.engine.core.thread.execution.CentralExecutor$SingleThread.run(CentralExecutor.java:328)
Caused by: com.sapportals.portal.prt.service.ServiceException: Error while retrieving service: com.sap.portal.ivs.systemlandscapeservice.oldpcm.systemlandscape
at com.sap.portal.prt.service.ServiceManager.get(ServiceManager.java:270)
at com.sap.portal.prt.runtime.Portal$RuntimeResources.getService(Portal.java:130)
at fi.neomore.sapautologon.DefaultSAPDataGenerator.getSAPData(DefaultSAPDataGenerator.java:65)
at fi.neomore.sapautologonapp.SAPAutoLogonApp$SAPAutoLogonAppDynPage.doProcessBeforeOutput(SAPAutoLogonApp.java:149)
at com.sapportals.htmlb.page.PageProcessor.handleRequest(PageProcessor.java:114)
at com.sapportals.portal.htmlb.page.PageProcessorComponent.doContent(PageProcessorComponent.java:134)
at com.sapportals.portal.prt.component.AbstractPortalComponent.serviceDeprecated(AbstractPortalComponent.java:213)
at com.sapportals.portal.prt.component.AbstractPortalComponent.service(AbstractPortalComponent.java:129)
at com.sap.portal.prt.core.RequestDispatcherFactory$PortalComponentRequestDispatcher$5.service(RequestDispatcherFactory.java:308)
at com.sap.engine.services.servlets_jsp.server.deploy.impl.module.IRequestDispatcherImpl.dispatch(IRequestDispatcherImpl.java:270)
at com.sap.portal.prt.core.RequestDispatcherFactory$PortalComponentRequestDispatcher.service(RequestDispatcherFactory.java:298)
at com.sap.portal.prt.core.PortalRequestManager.callPortalComponent(PortalRequestManager.java:229)
... 15 more
Caused by: com.sap.portal.prt.broker.PortalModuleNotFoundException: Could not retrieve portal application com.sap.portal.ivs.systemlandscapeservice.oldpcm.systemlandscape
at com.sap.portal.prt.broker.PortalAppBroker.ensurePortalModuleIsStarted(PortalAppBroker.java:640)
at com.sap.portal.prt.broker.PortalAppBroker.getPortalModule(PortalAppBroker.java:319)
at com.sap.portal.prt.service.ServiceManager.getPortalServiceItem(ServiceManager.java:416)
at com.sap.portal.prt.service.ServiceManager.get(ServiceManager.java:220)

Can you please let us know how can we get this service in NW7.3 or is it obselete in 7.3 server. If it is obselete then pls let us know the relavant service in this regard.

regards

Bharat

[Former Member]

This seems to be a duplicate posting with http://scn.sap.com/thread/3405798 even though reported by a different individual. See my response in the other discussion thread. Do you have the source code of the component? It should be a straight forward task to migrate to NW73. If you don't have the source code or are incapable of doing the migration, maybe you should contact the company responsible for the development of that component (looks like it is Neomore Consulting Oy in Finland).