We have a customer with over 600 locations, all of these locations are setup as accounts in the system, with a Has the Bill to & Has the Payer set in relationships for each account.
The problem we are having is not sending the invoices, this appears to work fine. The issue is in receiving payments. We receive one check for all accounts and there is no method of assign the payment to all accounts.
When a payment comes in from this customer, we post it to the corporate account and when it is time to process the payment to open invoices, we have to manually add each account in the hopes this is the correct one that has an open invoice. If it is not the correct one we have to go through each account until we find the correct one.
This is a very cumbersome process and it is about to get worse. Currently only 15 accounts exist for this customer, I am trying to import the additional 400 right now and this payment problem is about to get even worse.
Does anyone have a suggestion on how to manage all of payments for multiple accounts with one check?