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Crystal Viewer/ PDF font size

When doing a export to PDF from the Crystal Reports 2008 sp5 Viewer, the font size from the report changes. Is there any way to retain the original report font size?  At all possible, without having to install crystal reports 2008 developer to fix the issue.

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1 Answer

  • Aug 13, 2013 at 04:31 AM

    Hi Laura,

    This is a known issue, however I've never seen this happen from the CR Viewer. The workaround involves setting up a registry key as described in SAP Note : 1378632.

    Could you open the registry editor on the machine that has the CR Viewer installed and check if it has this path:

    HKEY_CURRENT_USER\Software\Business Objects\Suite 12.0\Crystal Reports\Export\PDF

    If this is a 64-bit machine, the path would be:

    HKEY_CURRENT_USER\Software\Wow6432Node\Business Objects\Suite 12.0\Crystal Reports

    If you do find this folder structure, then back-up the registry first and try the following:

    1) Right-click the PDF folder and select New > DWORD Value.

    2) Name this 'ForceLargerFonts' with no quotes and note that it is case sensitive.

    3) Double-click ForceLargerFonts and change the Value data to 1 and click OK.

    When you browse the registry and if you do not see the folders : 'Export' and 'PDF', please create them manually.


    To Create the folders, browse upto:

    HKEY_CURRENT_USER\Software\Business Objects\Suite 12.0\Crystal Reports

    and then right-click the Crystal Reports folder and select New > Key. Name this folder Export. Then go ahead and create the PDF folder and follow the instructions above to setup the DWORD.

    Create the same folders (If they're not available) and the DWORD in the HKEY_LOCAL_MACHINE hive as well.

    -Abhilash

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    • Former Member

      Hi Abhilash,

      It seems that we have similar problem. We're using Visual Studio 2010, all reports are written in Crystal 2011. In .NET we use reference to CrystalDecisions.CrystalReports.Engine Version 13.0.2000.0

      In a code .Export() method of ReportDocument is used. We noticed the font difference in pdf and doc files (decreased). After the investigation we'd found multiple suggestions to use Registry change, so we did. The only difference between your and our solutions is that we don't use HKEY_CURRENT_USER - HKEY_LOCAL_MACHINE is used instead.

      The problem - registry change seems to be working for everyone who is in admin group (or domain admin). All other users have no change. We cannot grant admin rights to all app users.

      Any idea why this setting is rights specific?

      Thanks in advance,

      Igor