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Aug 12, 2013 at 01:48 PM

SAP CRM ; Subject and Reason block are grayed out, Multilevel Categorization not working

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Hi ,

I'm doing configuration for Service requests. Subject and reason fields are gray out even after configured subject and reason for service requests.

I followed below procedure, please correct me if I'm wrong or missing some thing.

In GUI :

1. Multilevel Categorization->Define Application Areas for Categorization .

Application ID : Indident , paramaeter : subject_profile and TXN_TYPE_AND_CATALOGTYPE

2. Multilevel Categorization->Assign Transaction Types to Catalog Categories

catalog categ : C - oveview of damage- no ticket for other fields ,

D- defect location - All tickets for other fields.

3. Multilevel Categorization-> Assign Item Categories to Catalog Categories

catalog categ : C - oveview of damage- no ticket for other fields ,

D- defect location - All tickets for other fields.

4. Maintained catalogs,code ,subject profile(ZHSP1) and assigned subject profile to transaction type ZHSR

In Web UI .

Created schema , In application area selected service request/Incident - subject profile - ZHSP1 ,status is active now.

Tried by choosing transaction/cat , not worked out.

Please help me to fix this issue .

Thanks,

Naveen.