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Former Member
Sep 20, 2005 at 03:20 PM

A KM document will not open a second time

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A word document is uploaded in KM folder. When the user clicks on the

document the first time it opens but if the user closes the document

and tries to re-open it gives an error - "Page cannot be displayed".

If all the spaces are removed from document name sometime this problem

is resolved but not always.

The problem is more likely to occur with documents with long path/file names.

Sometimes reducing the file name also resolves this issue.

Clearig the browser cache resolves the issue but allows the document to open once then the same error.

We are running MC version - 6.0.12.3.0 (NW04 SPS12 Patch 3)