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Former Member

Incident Management Component Extension 2.0

Hi Gurus

We are facing some below while configuring the Incident management ,Component Extension (2.0). and done all configurations in SPRO

we are created 2 users

1) Reporting person (SAP_EHSM_HSS_INCIDENT_REPORTER)

2) Incident Manager ( SAP_EHSM_MASTER , SAP_EHSM_HSS_INCIDENT_MANAGER,SAP_EHSM_HSS_INCIDENT_NOTIFIED ).

Incident was created in the Reporting person (User ) and got the message " Incident created successfully and concern Incident Manger has been notified"

if we are checked in the Incident Manger work flow " In box" there is no Notifications found and even unable to edit the incident from Manger role also.

Cant able to change the status of Incident from " New" to "in process"

can you please guide me what kind of additional configurations are required to resolve the above issuse.

1) How to configure the linkage b/w two user reporting person to Incident Manager?

2) Which kind RFC Destinations to be defined?

please guide me

Thanks

Kevin

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5 Answers

  • Best Answer
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    Former Member
    Aug 07, 2013 at 02:43 PM

    Hi Kevin,

    Assuming Manager user is assigned to respective Task for sending WF item.

    Check SWi1 transaction to see whether WF is triggered after the process.

    If not triggered then something wrong with your configuration or WF builder is not active.

    If triggered check the containers in particular event with task ID to which agent WF item was send. IF Agent was not determined then you might have to assign this agent in WF task.

    Check and let us know.

    Thanks,

    Quantum.

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    Former Member
    Aug 06, 2013 at 10:56 AM

    Hi Kevin,

    Please check first if you Workflow configuration was run successfully, because all task assignment (including assigning incident to incident managers) runs via workflow.

    Therefore please check first if you have executed all steps of the automatic workflow customizing correctly (transaction SWU3). You should have a green checkmark for all positions with the exception of "Maintain Guided Procedures Gateway" which is not neccessarily needed by EHSM.

    The next thing would be run the checks in the IMG (SPRO):

    SAP EHS Management -> Foundation for EHS Management -> Checks and Tools -> Check Configuration of Workflow System

    This IMG activity tells you in detail if some steps are missing within the general workflow customizing.

    Within the same node also check "List configured processes" please.

    You should have a green checkmark for INC_LC with variant STANDARD. The process INC_LC is the standard incident workflow.

    If you have a green icon for the incident workflow within the configured processes move on to the next step to assign default roles to workflow tasks which can be found in IMG under SAP EHS Management -> Incident Management -> Process Configuration.

    Regards

    Joachim

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    • Former Member Former Member

      Hi Joachim

      I didn't find the path in SPRO

      SAP EHS Management -> Foundation for EHS Management -> Process Foundation -> Basic Settings -> Specify RFC Destination for System

      SAP EHS Management -> Foundation for EHS Management -> Process Foundation -> Basic Settings -> Perform Automatic workflow customization.

      Kevin

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    Former Member
    Sep 02, 2013 at 12:37 PM

    Hi Kevin

    Assign the Roles to the user who is testing this scenario.

    role

    Technical Name

    Process Step

    Incident Reporter

    SAP_EHSM_HSS_INCIDENT_REPORTER

    Record an Incident

    Incident Manager

    SAP_EHSM_HSS_INCIDENT_MANAGER

    Gather Additional information

    Return Inquiry Forms

    Review the received forms

    Review and further investigation

    Initiate Root/Cause Determination

    Close the Incident

    Maintenance Cockpit

    SAP_COCKPIT_EAMS_GENERIC_FUNC2

    Execute Maintenance Notifications

    Use the NWBC user interface. When logging on through SAP GUI, enter transaction code NWBC and choose the role SAP_EHSM_HSS_INCIDENT_REPORTER.

    Step 1

    Once the incident record is submitted it will show up in the worklist of the users, who have the Incident Manager role assigned to them.Once you done .

    The incident record has been recorded and submitted to incident manager.

    Step 2 :

    The previously recorded incident shows up in the incident manager work list. You as manager will pick it up, gather additional information and start additional action like maintenance requests and additional training.

    In default Show Quick Criteria Maintenance is selected complete work items . This is the reason it’s not sowing in your task / subject list

    1. My Work tab, if the Show Quick Criteria Maintenance is closed, please expand it. In the Show field, choose New and In Progress Work Items and click Apply.

    2 . The worklist with all New and In Progress incidents will appear. The previously created incident

    will show up with the status New. If it is necessary, choose Refresh.

    3. Select the incident which is created in the previous step and click on Assign To Me, the status

    will change to In Progress.

    You can also forward it to somebody else if this function is available.when If the function for Assign To Me is not available

    Edward


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    • Former Member Former Member

      Hi Kevin,

      Please assign 'Review and Complete Investigation' Task ID to Incident Manager Role, then you dont see any issues Investigation lead.

      Naveen.

  • Aug 07, 2013 at 06:32 AM

    Question 1) How to configure the linkage b/w two user reporting person to Incident Manager?

    A)

    If you are assigning standard roles to workflow task then you need to do below configuration setting

    SAP EHS Management --> Incident Management --> Process Configuration --> Assign Default roles to workflow Task

    Example:

    TS00500063

    SAP_EHSM_HSS_INCIDENT_MANAGER

    TS00500086

    SAP_EHSM_HSS_INCIDENT_NOTIFIED

    TS00500118

    SAP_EHSM_HSS_INCIDENT_MANAGER

    For more details about the tasks and the roles assignment, you can check report: R_EHHSS_CONFIG_TASK_ROLES

    B)

    You can assign roles manually to tasks by opening each task in transaction “PFTC_CHG”

    Note: Request your Technical person to help you to setup all workflow.

    Question 2) which kind RFC Destinations to be defined?

    1. Tools ® Administration ® Administration ® Network ® RFC Destionation (SM59)

    RFC Destination

    WORKFLOW_LOCAL_XXX

    XXX = your client number

    Connection Type

    L

    Logical Destination

    Description 1

    SAP Business Workflow

    On the Logon & Security Tab

    Client

    Your client number

    User

    WF-BATCH

    Password

    Enter the user password for user WF-BATCH

    Please check below mention configuration also

    1) Automatic Workflow Customizing (SWU3)

    2) Activating Linkage for Scheduled Processes (SWE2)

    Example :

    CL ABAP Class

    CL_EHFND_SCHEDULER_REPLANNER

    TRIGGER_REPLANNING

    TS00800063

    X

    CL ABAP Class

    CL_EHHSS_PCO_INC_ACTION_CS

    CREATED

    WS00500037

    X

    CL ABAP Class

    CL_EHHSS_PCO_INC_ACTION_PM

    CREATED

    WS00500036

    X

    3) Checking Configuration of Workflow System (EHFND_WFF_SYSTEM_CHK)

    4) Scheduling Jobs for Process Statistics (SM36)

    Batch Job Details

    Job Name

    EHSM_WORKFLOW_SYSTEM

    1. e.g.: D59_Proc_Stat

    Job Class

    C – Low priority

    ABAP program name

    R_EHFND_WFF_UPDATE_STATISTICS

    Question 3) can’t able to change the status of Incident from “New" to "in process"

    è Status will be change automatically

    Thanks

    Sunil Jawalkar

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    Former Member
    Aug 24, 2015 at 07:15 AM

    Dear Gurus,

    How can I check how many incidents I have reported and their status as an end user/reporter?

    Thanks.

    Regards,

    Shri

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