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Jul 31, 2013 at 03:40 PM

Send Email if Userstatus has not changed within a period of time


Hello all,

I have a 7.0 ehp1 Solman here and would like to set up an action that automatically sends an email to either the Incident Reporter or the Incident Processor (depending on the Userstatus)

How could one accomplish such a task? From my research I suppose it could be done via Timerecording somehow? Couldn't this also be done via a mere rule, that takes the Date&Time of the latest userstatus change adds a certain amount of time.. lets say 2 weeks (scheduled action) and then sends an email if the userstatus has not changed in that timeframe? (start condition)

I couldn't find any similar rule to use as a base.

Any hints would be highly appreciated