Restrict Employee Self Service User to View only tickets created by them

[Former Member]

Hello Experts,

Can you kindly help us on a issue where an Employee self service user should be restricted to view only the tickets created by them and not by others. So Basically we need an authorization restriction on Created By field.

Thanking you in anticipation for the help

Best Regards,

Mohammed

[Former Member]

You should configure ACE for this kind of information filtering:

http://help.sap.com/saphelp_crm700_ehp01/helpdata/en/b8/bfe252051048e2bcbdc9129ab5f95b/frameset.htm

Regards,

David Faustini