Alert display : can description rather than technical code be displayed?

[Former Member]

Hi everyone,

I have made settings so that segmentation of clients in interaction center appears in the banner when BP is confirmed (information provided from BP account) :

However, only the technical code appears (B) whereas I would like the description to be displayed ("gold" for instance).

Is this possible ?

Thanks in advance,

Eli

[Former Member]

Hi Eli,

I have answered similar query in the below discussion, hope it might help you.

http://scn.sap.com/message/14134989#14134989

Regards,

Shobhit

[ceedee666]

Hi Eli,

from you description it is not totally clear to me what you are trying to achieve.

But I guess the easiest way to modify the information displayed in the alert area is to implement a custom class inheriting from CL_CRM_SMF_ABSTRACT_SERVICE. Afterwards customize this class as a fact gathering service when configuring the alerts.

Hope this helps.

Christian

[Former Member]

Hi Christian,

The value of field of segmentation (ZBP_SEG) on BP actually has :

- technical code : B

- description : gold

I would like it to display the description (gold) rather than the technical name which seems to be shown by default when creating my alert in Web Ui (IC_MANAGER) :

Does this still need to be development?

Thanks,

Eli

[ceedee666]

Hi Eli,

as ZBP _SEG seems to be a custom field on the BP I expect that you need to at least some custom code. The link posted by Shobhit below give a very nice overview what to do.

One thing you could try is to add a custom conversion exit to the domain of ZBP_SEG. I never tried this but maybe you can get the description of the attribute in the alert without the need to develop a custom fact gathering service,

Christian