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Former Member
Jul 30, 2013 at 07:40 AM

ITSM - Incident Management

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Hi Experts,

How to re-open an incident in service desk ?

Is it possible , As of now after the incident goes to confirmed/completed state it is not allowing me to edit.

Kindly let me know how to overcome this case and re-open a closed incident.

Thanks in Advance !

Regards

Tej