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Document credit decision case remain open even if sales order is released

Former Member
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Hi ALL,

DCD cases are open even if related sales order are released or unblocked.

As per my understanding, if sales order are released through SD module then related DCD cases should get closed automatically.But in case of 3 DCD cases they were not automatically closed.Now when we click on change button in DCD case, then system is giving error that "Document was already unblocked in SD system; change no longer possible"

Is there anyway we can close these dispute cases.

Thanks

Kishore Jain

Accepted Solutions (0)

Answers (2)

Answers (2)

Former Member
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Kshore,

Check your messaging, they could have got stuck for some reason and need to be pushed. have basis push the DCD message through. you should be good

if you already have other DCD closing by themself than you do not have auto close issue.

-Deepak

Former Member
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have you configured the auto close?

search for "Define Status for Automatic Closing" in SPRO

Former Member
0 Kudos

Hi Mark,

I have checked for the above config & it is maintained as follows

Case Type     Case Type Name                         Automatic Close

ZDCD              Documented Credit Decision          35 (Closed Automatically)