Client Upgrade

[former_member188440]

Hello everyone

We have an issue that actually has never happened to me before

The thins is that when you try to update a client, it just nothing happens

For example, here is the scenario

1. You install SAP B1 on a new PC, Windows 7 Professional x64, brand new

2. You run the installation from b1 Shared folder on your server (or using the installation CD)

3. You choose, once you double click the SAPb1 icon, "Choose company"

4. All companies appears

5. You enter a valid user name and password

6. Dialog box appears with "Your software version is not updated...Sap Business one will be restarted...." Click in OK

7. Nothing else happens, the screen (from SAP) just hangs by hours, or in the other case, you return to the "Choose company" Screen

I tried to catch que process on the Activity Monitor and the process is "Suspended" on SBO-COMMON db, the details of the process is this transaction

SELECT T0.[UpgCab] FROM  [dbo].[SINF] T0 

Which returns nothing in a simple query

Don't know what could be, this suddenly start to happen, I've already create a hole new SBO-COMMON, same scenario, also tried with a SBO-Common backup from dates before, but same scenario.

Fortunately, all clients early installed, work great, the problem is that we cannot add new workstations!

Hope someone could have a clue

Thanks in advance

Best regards!!!

[Former Member]

I've had this happen to me a few times and fixed it by running the client as administrator the first time after an upgrade. Windows 7 is especially wonky at times with admin stuff.

[former_member188440]

Thanks Thomas, but the thing is that the client upgrade does not happen, I can see all of the company databases but cannot upgrade the client

[Former Member]

So when you run as admin, you can view the choose company dialog but cannot log in?

[former_member188440]

As admin or as regular user.

But, I can see the databases, I enter my manager and password credentials

The dialog box appears saying the upgrade of client will occur

You clic ok and nothing else happens

[Former Member]

Weird. I'm afraid I don't know what else to tell you. Have you tried reinstalling the client?

[Former Member]

Hi,

Please check the below steps in note mentioned below

953357 - Troubleshooting Add-ons in Business One

1618978 - B1ic_Troubleshooting Guide for B1ic Installation

Question 9:

When connecting to addons at startup the application hangs. What can I do?

Solution:

Try to restart the licence server and the SQL Server service.

After 2 minutes try to log on to SAP Business One again

If doesn't helps please un install and install client it back

Thanks

Rishi Abrol

[former_member188440]

Yes, same result

[Former Member]

Hi,

Please try this if it works.

Start the installation and let it run.then use the Microsoft Windows task manager to end the "sc.exe" process.

The installation continues.

Thanks

Rishi Abrol

[former_member188440]

Thanks for the reply, however I do not have this process running

Do you know if there is some firewall or antivirus policy that should be created to allow this connection?

[Former Member]

Hi,

To check if its firewall issue or antivirus you could go in the B1 server and de-activate antivirus and turn off firewall and then try and see it it helps.

Can you also check that all the process are green in the B1 server.

Can you also try this

To run a program one time as an administrator

Right-click the program and select 'Run as administrator'.

To run a program permanently as an administrator

Right-click the program and select Properties -> Tab Compatibility -> Privilege Level -> Change settings for all users -> Privilege Level -> Run this program as an administrator

1493833 - Service Manager or Client works incorrectly

Thanks

Rishi Abrol

[Former Member]

Hi,

You are getting this error message as the SBO-COMMON version and the client is not at same version.

You can check the client version by doing the following steps :-

1. Right click on the SAP Business One client -->Properties --> Find Target --> Then right click on SAP Business One.exe

file Go to version tab and check the Special build description.

In order to resolve the issue run the client application --> Select the database and then upgrade the client application.

Can you also be more specific with the client and the server version.

Thanks

Rishi Abrol

[former_member188440]

Thanks for your answer Rishi, however, that is exactly what I did, I understand that when you log onto the system, the first query is checking the version, and if it does not match, then the message of "Your software version is not updated...Sap Business one will be restarted...." appears and a second query occurs

SELECT T0.[UpgCab] FROM  [dbo].[SINF] T0

I've run the installation "As administrator", also initiated the client loggin "as administrator" but nothing seems to happen

So, no new clients can be added

This occurs with

Client Windows 7 Pro x64

Server  Windows Server 2008 Standard X64

SAP 88 SP 00 PL 13

Regards!

[Former Member]

Hi,

Can you please try this i know that its for HANA . But just try and see if this works.

1885643 - New version is not launched after upgrading SAP Business One 9.0 client, version for SAP HANA

Thanks

Rishi Abrol