RSP SAP Channel ERROR

[Former Member]

I'm  trying to configure the RSP and, in the SAP Channel tab, when I click on "Test Connection" after typing my Suser information, it just says: "An error occurred while connecting to sap channel."

And give me possibilities: Proxy, SAP Channel is down, No internet connectivity.

Proxy and Internet connectivity are ok

How can I fix this?

Best Regards.

[Former Member]

Sorry guys, none of the answers helped.

We are working on it with SAP, when I have an solution I reply here.

Regards.

[Former Member]

Hi Araujo,

I have the same issue here. Have you received a solution from SAP yet?

Regards,

Pieter

[Former Member]

Hello Pieter,

After some interventions by SAP Support, we found what was occurring:

My client's server had an Proxy configured.

Look in your server and your network if there is any Proxy setted up.

Regards,

Eduardo Araujo.

[Former Member]

Can you please suggestion where I should check for the Proxy setup?

I got the same error and I am not an IT expert. Thanks

[Former Member]

Hi,

Refer below link

Logging On - Remote Support Platform for SAP Business One - SAP Library

Hope this helps.

BR Vaibhav

[LukaszBloch]

Please try this  SAP note

http://service.sap.com/sap/support/notes/1880842

[Former Member]

Have you set up the SAP channel before? Check that you can "Maintain System Data" under your authorizations in the Support Portal.

[Former Member]

Yes, I already configured 2 or 3 RSP on my clients server.

I think the firewall is blocking the port what the RSP use to connect to the SAP Channel.

I couldn't find in any document what port RSP use to connect to SAP Channel

Someone know what port is?

Best regards.