When a work order in our system has been Technically Completed and then Business Completed, the work order saves correctly. However when the Business completion is cancelled and TECO is set, the order will now no longer be able to change its status back down to work in progess or planning stages.
The Status Profile of the order type is set so that when when the CLSD - Business Closed (80-90) status is active, only COMP - Technically Complete (80) and CLSD (90) statuses are available. The status COMP is set so that all statuses are available (20-90) however once the Work Order has been Business Closed, the system acts as if the CLSD status is still active.is situation.
This situation occurs in both our Development system and our test system. In our Development system to provide a work around, I have changed the parameters of the CLSD status to the same as what COMP should be (it has been changed to 20-90). This has solved the problem. This shows that the system is not registering the cancellation of business closure.
Has anyone experienced this before or is it a known bug/problem?
Thank you in advance for your help.