SolMan 7.1 Installation Error in phase: Start Java Engine

[Former Member]

Hi,

May we have your assistance on the error we are encountering when we

install Solution Manager 7.1 using SWPM.

We are stuck in the installation Phase: Start Java Engine. Attached is

the screenshot. We installed Java j2sdk-1_4_2_42-windows-amd64 and put a JAVA_HOME environment variable with path  -

F:\usr\sap\<SID>\DVEBMGS00\exe\sapjvm_4

We also installed Java first. Before the installation of SAP. Should we do that first or it has no effect if SAP SWPM should install the JAVA?

Hoping for your helpful response.

Thank you!

[Former Member]

Hello Almira,

In our case it was SWPM which extracted & installed the SAPJVM.

please consider running the whole installation process once again & let SWPM handle everything.

Cheers

SB

[former_member206167]

Hi,

Extend Java Heap Size as per this fórum:

    http://scn.sap.com/thread/1576830

If it didn't work please send us server0 log tocheck.

Kind Regards

[Former Member]

Hello Joyce,

1) Usually Java Installs in C:/ Directory But in above screenshot JAVA_HOME Variable path mentioned to EXE folder.

2) After Successful Installation of Java. Goto CMD--> JAVAC  check if Java Installed or not.

3) Try to start Java Manually in SAPMMC.

4) And then try to restart whole system once and try again.

Regards

Ashok

[Former Member]

Hi,

I tried to follow all your advise but still get the error in the start engine phase. Still stuck in that phase. The JAVA status is UNKNOWN. I also tried to follow the notes for the parameters. I added the parameters but still error persists.

Can anyone help me resolve this issue?

Thank you!

Regards,

AJ

[Former Member]

Hi Ashok,

How do I run the command JAVAC? In what directory should I be in?

Thank you!

Regards,

AJ

[Former Member]

Hi,

Un-installation JAVA what you installed your machine & Remove JAVA_HOME path from your environment.

Then Restart the installation.

Thanks & Regards,

V Srinivasan

[Former Member]

Hello Almira,

Did you manually tried starting Java Engine?

if not give it a try & the phase will pass through in the SAPINST.

if this doesnt solve the problem just stop & start the SAPINST.

let us know the outcome of these efforts.

Cheers

SB

[Former Member]

Hi SB,

How do I manually start the JAVA engine? I already did a stop & start of SAPINST. I am using a windows server 2008 R2 OS. The java that i installed is the j2sdk-1_4_2_42-windows-amd64. and the environment variable is JAVA_HOME -- path is C:\j2sdk1.4.2_42-x64\jre

Thank you!

Regards,

AJ

[Former Member]

First check log files for AS Java instance to find the root cause of issue (as already wrote).

[former_member186228]

Hi Roman,

Please check your Java version using command java -fullversion or java -version. And check value  of  environment variable JAVA_HOME using command echo %JAVA_HOME%

Regards,

Jithin M

[Former Member]

Hello AJ,

I think in Windows you can stop/start it via MMC.

Cheers

SB

[former_member206552]

Hi Almira,

if you installed java and added the env variable after you started sapinst you will need to close sapinst and relog on seeing that it is windows for it to start using the java, and try again as suggested by Johan

also upload the dev_server0 as welll as dev_disp as suggested by Vimal.

Another suggestion would be to upgrade the kernel, this has helped me in the past

Best Regards

Marius

[bxiv]

Would also like to add that this should be a System environmental variable, so any user in the system can leverage it; not just the ID that you are currently logged in with.

[Former Member]

Hi Marius,

I have restarted the sapinst after entering the environment variable. Attached is the dev_disp file.

Thank you!

Regards,

AJ

dev_disp.txt.zip

[former_member206552]

Hi Amlira,

can you please verify the network settings and also make sure the correct ip and hostname is entred in the host file

Best Regards

Marius

[Former Member]

Hi Marius,

Yes. I verified it.

BTW, I am using OS windows server 2008 R2. what should be the version of my java2sdk in installation?

Thank you!

Regards,

AJ

[Former Member]

Check also dev_server0 log file or attach it here.

[Former Member]

i don't have that file.

where can i find that?

thank you!

[former_member206552]

Hi Almira,

for the java version you can have a look at this tread

Answer from Sunny

Please download Java SDK 1.4 from below link and then try:

http://www.oracle.com/technetwork/java/javasebusiness/downloads/jdkfb-sap-download-444931.html

As per PAM, below SDK are supported for Solution manager 7.1:

SUN JSE 1.4.2 64BIT       WINDOWS SRV 2008 R2/IA64 64BIT       Released       16.05.2011              

SUN JSE 1.4.2 64BIT       WINDOWS SRV 2008 R2/X64 64BIT       Released       16.05.2011       

Source : http://scn.sap.com/thread/2029059

can you also please upload the dev_ms and dev_jcmon from the F:\usr\sap\DS3\SCS##\work

[Former Member]

In the work directory where all log files are present.

[Former Member]

Hi Marius,

Please see attached file. i don't have the dev_jcmon.

Thank you!

Regards,

dev_ms.txt.zip

dev_jcontrol.txt.zip

[Former Member]

Please check http://service.sap.com/sap/support/notes/940893 about how to resolve JDK detection issue.

[Former Member]

Hi,

After your environment variable change stop your sapinst and restart it again with continue old option.

Let us know

Regards,

Johan

[Former Member]

Hi,

can you please attach the dev_server0 as welll as dev_disp for more analysis?

You can find these files in the work directory?

Thanks and Regards,

Vimal