Skip to Content
0
Former Member
Jul 22, 2013 at 09:53 PM

Error installing Diagnostic Agent 7.3

30 Views

Hello experts, we are trying to install the Diagnostics Agent 7.3 SP 3 in our BO 4.0 application, an we are getting the following error when launching the sapinst:

A fatal error has been detected by SAP Java Virtual Machine
#

#  SIGILL (0x4) at pc=0x0000000000000000, pid=20971660, tid=5141

#

# JRE version: 6.0_31

# Java VM: SAP Java Server VM (6.1.038 19.1-b02 Feb 14 2012 12:53:28 - 61_REL - optU - aix ppc64 - 6 - bas2:166762 (mixed mode) compressed oops)

# Problematic frame:

# C  0x0000000000000000 (sp=0x00000001141d7e90) (pc=0x0000000000000000)

#

# If you would like to submit a bug report, please visit:

#  

http://service.sap.com/message

# The crash happened outside the Java Virtual Machine in native code.

# See problematic frame for where to report the bug.

#

Date: 2013-07-22 Time: 09:02:49

---------------  B u i l d   I n f o ---------------

compile date/time:     Feb 14 2012 12:00:21

sapjvm release:        6

sap_platform:          rs6000_64

platform:              aix

arch:                  ppc64

codeline:              61_REL

hs bld trgt:           "product"

flags:                 !DEBUG, !ASSERT, PRODUCT

build user:            "sapsrc30"

last change:           166762

build id:              6.1.038

XLC C++ Compiler Level: 800

Optimization Level:    3

---------------  N a t i v e   C r a s h i n f o  ---------------

Reporting thread:

Kernel thread id (k-tid): 35520841

Pthread id       (tid)  : 5141

stack: 0x0000000113fdc888 - 0x00000001141dc888 sp 0x00000001141d7e90 (in)

------ current frame:

Any help about this issue?

Best Regards,

Paul