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Former Member
Jul 22, 2013 at 08:49 PM

9.0 PL5 Upgrade Issues

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Hi,

I am having trouble upgrading from 8.82 PL14 to 9.0 PL5.

Two server setup, both 2008 r2 SP1 - one for SQL 2008 R2, the other for Server tools. B1 DB has (with OS upgrades along the way) gone from 2005 > 2007 > 8, SQL is working correctly, TCP is properly confired and required services are set to auto,

I tried to run upgrade from the Server tools machine and it gave an error,and indicated I would have to do a manual rollback. I didn't pay much attention to the error as it was just server tools so I thought I would just uninstall and start clean.

Installed Server Tools 9 providing B1SiteUser password, choosing self-signed cert and giving SQL credentials. Install went ahead ok and Landscape DB was created on SQL server. License was attached to the License server, at this point everything seemed fine.

Then ran the upgrade wizard from same machine hoping to upgrade other components - immediately asked for B1SiteUser password, but when entered get 'Could not connect to licence server; enter valid password'

Cannot log in on the ControlCenter webpage either - putting my password in and clicking 'Log On' has no response (same on Forgot Password page).

Have uninstalled and resintalled multiple times to make sure there are no typos with password.

Event log has a series of "The description for Event ID 5 from source B1LicenseService cannot be found".

Any help appreciated,