ERMS: incoming email is shown as .HTM attachment

[YTHO]

Hi Experts,

ERMS is set up and working.

In my development system it is receiving the email and viewed in the system correctly: the email view interprets correctly.

However, in my other system, the email view is not showing the contents of the received email. The incoming email is attached as a .HTM file.

Anybody knows what is causing this? I couldn't find any note, customizing entry/option nor paramater setting.

Many thanks and with kind regards,

Yee-Tee

[VishnAndr · Accepted solution]

Hello, Yee-Tee.

Firstly I'd check if both systems have the same technical level. I mean SP level and notes installed.

Also is the mail itself the same in both system? Probably there is a difference in the way you send while reproducing the issue.

[YTHO · Accepted solution]

Hi Andrei,

thanks for the quick awnser. I'll look into the SP and notes. I'm pretty sure about how I'm reproducing the issue though.

Kind regards,

[former_member184672]

Hi Yee Tee,

            Can you please check the SMTP settings under the INT node in the SCOT transaction?

Double click on the area in the INT node. In the resulting popup screen click the SET button against the internet address type.

This will take you to the settings for the output formats for various SAP documents.

You can try changing the ABAP list or Business Object/Link as TXT instead of HTM and verify your mails again.

Thanks & Regards,

Sarath.

[YTHO]

Hi Sarath, unfortunately this is not the solution.

It was already set like you described.

Thanks and with kind regards,

Yee-Tee

[former_member1846]

Hello Yee-Tee,

Please implement the below note and then check

Note 1660855 - Unauthorized modification of displayed content in CRM Email

Best Regards,
Raj