Sales order credit not approved status

[former_member229531]

Hi All,

We have few customers put on credit hold.we have open sales orders for these customer and sales order credit status is not approved.becuase of this credit status, COPA incoming order/record type "A" entry for all these sales orders are backed out for these customers.is this normal SAP behavior?

Once the sales order is released from credit hold,incoming order is created once again.is this not an issue.

Is there a way or configuration to stop backing out incoming order/record type "A" entry for credit not approved status orders?

Any help is appreciated.

Thanks,

Anusha

[former_member182339]

Hello Anusha,

Why you wanted those orders in COPA while they are on Credit HOLD and not processed?

If that is the requirement then i guess it is not possible as COPA. Values are transferred to CO-PA after the sales order is processed or after the billing document is posted. So in this case it on credit hold so you can not see the sales order processed and no value flows to COPA.

I will wait for other Experts to Answer as there might be any work around for this.

try Searching in forum there is a lot of quality content in the Forum about this.

Best Regards

Hrusikesh

[former_member229531]

Thank you Hrusikesh,

Sales order creation point of time is not an issue.system automatically puts sales order on credit hold.so no incoming order creation.

this issue is only for open sales orders that were created before and user is changing something in sales order, system automatically checking credit and puts on not approved status.at this point of time,incoming order is reversed/backed out.

Thanks,

Anusha

[former_member182339]

Hello Anusha,

Any Sales order changes is posted to COPA for Record type A is updated by new Data. It always reverse the original document and post the new document with changes. In this case the changes are made and result is credit hold that means it will reverse the COPA original data and will not post any data as there is no new data.when there is credit hold the old orders status changes to not processed so it will not update the value in COPA.

i hope it clarifies

Best Regards

Hrusikesh