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Helpful Answer to Owner

former_member182470
Active Contributor
0 Kudos

Hi SCN Team,

Why does "Helpful Answer" button enables for the thread owner it self? It does not make any sense that the owner himself marks his own reply as helpful.

Enabling "Correct Answer" makes sense to thread owner too in cases like, none of the contributors replies correctly and owner himself found the solution and marked it as correct.

Please think of  removing "Helpful Answer" to thread owner.

Regards,

Suman

Accepted Solutions (1)

Accepted Solutions (1)

Former Member
0 Kudos

Hi Suman,

I understand your point of view, but there is still a possibility where the correct answer is not (yet) there, but there are some "ideas" or "SAP Notes" which could be helpful towards the correct answer? I could be that even SAP will solve the problem by creating a new SAP Note, and this will be the correct answer in the end, right? Or maybe there is no correct answer but only a by-pass solution?

Just thinking from the solution point of view, this made it also independent of who offered the "Helpful Answer", at least in my opinion. And the thread-owner wouldn't get any points anyway if they marked their own solution as Correct or Helpful, this is just for the others to be able to identify the Correct or Helpful solution later on.

Regards,

Andre

former_member182470
Active Contributor
0 Kudos

Hi Andre,

You got my point clearly. I am aware that self marked answers does not add points to self. But i don't make any sense simply by assigning to ourselves. I feel it need to be reviewed by SCN and take a call on this...

Regards,

Suman

Answers (1)

Answers (1)

Former Member
0 Kudos

Hi Suman,

I believe the "helpful answer" option is enabled to the thread owner is so because if any response towards his question makes sense/is helpful to him/her then it can be marked as "helpful" or "correct answer" but if someone else other than the thread owner marks any response to the initial question as "helpful answer" or "correct answer" then it doesn't make much sense because its important that the owner feels that the response was correct or helpful.

Now, regarding situations where no one answers a question raised by the initial thread owner, then there should be an option given to the thread owner to close the thread by something like "post closed but no response received".

I hope my response to your query was helpful

Nagarajan Viswanathan

former_member182470
Active Contributor
0 Kudos

Hi Nagarajan,

I think you did not get my actual point clearly. I say, Why a helpful answer button comes up to the thread owner it self? In simple terms, you replied to my question and i also replied back to you asking some other clarification. Under my reply to you, there will be Helpful Answer button enables.

I am asking why it is required to assign helpful to self ?

Regards,

Suman

JasonLax
Product and Topic Expert
Product and Topic Expert
0 Kudos

Nagarajan is correct: a reply to ones own thread might be something that helped him or her get further along in solving the query without solving it entirely.  The ability to mark ones own replies as helpful or correct is for the benefit of other members that have the same query and in the end the thread creator has partially or completely solved the query on their own. It's not a requirement to go back and do this on your own threads but it is encouraged for the health of the community and being a good SCNetizen.

It shouldn't be abused and, if other members disagree, it can be reversed. For this reason, points are not earned when you mark your own replies as helpful or correct.

former_member182470
Active Contributor
0 Kudos

Although it is bit tricky to understand, I got some idea now about the reason behind in enabling helpful answer to own replies.

It's not a requirement to go back and do this on your own threads but it is encouraged for the health of the community and being a good SCNetizen.

Pertaining to the above point, I am aware that these self assigned points will not be added to self. So, there is no question of above clause.

But you clarified my doubt...

Thanks,

Suman