Solution Manager - Service Desk

I have configured Solution Manager 3.2 for service Desk and have fixed all errors when creating messages except for one message, which I can find no solution to.

The message is "Item 10 - The product SUPPORT does not exist in the system" the error message generated is "CRM_ORDERADM_I 501". All the steps in the IMG have been followed and there have been no references to any product based data in the configuration. Has anybody met this issue?