We have Dispute management in FSCM and i have configured for UDM_AUTOWRITEOFF in Edit settings. I gave a GL Account which it is should be written off to based on reason code for each company code. In Case id i have maintained relevant Escalation reason code and Reason code both. After that i ran UDM_AUTOWRITEOFF for dispute case.
I was expecting it should write off as
Dr GL account given in config
Cr Customer account
But somehow system is throwing a error as "Account 103XXXXXX in company code 1000 cannot be directly posted to". The account which is showing here is a Recon account belongs to the customer. I am not sure why recon account is getting picked up for writing?
I have simulated the same for different customer (which has different recon account ) and it gives the same error with new recon account.
Any idea why system is picking up recon account for write off instead of customer?
Thanks in advance