Skip to Content
avatar image
Former Member

Service desk configuration

Dear experts,

i configure service desk successfully(windows 2008 rs,soultion manager 7.1,SQL database support.package 04). i able create message from sateillite systems  and it has been receiving solution manager.But my requirement is

A is MM user

B is SD user

If client raise message regarding MM related issue ,it should be reach user A only

If client raise message regarding SD related issue ,it should be reach user B only

C user can manage both user(A and B)

Is it possible? please help me to solve.

Warm Regards,

Prabaharan B

Add comment
10|10000 characters needed characters exceeded

  • Get RSS Feed

2 Answers

  • Best Answer
    Jul 11, 2013 at 11:48 AM

    Hi,

    you can assign users or ourganizational unit in two ways.

    1) using BRFPlus (recommended)

    2) using PFAC

    http://scn.sap.com/docs/DOC-31396

    if you wish that user C manage other users you can build the organization structure (PPOMA_CRM transaction) in order to that.

    Regards,

    IV

    Add comment
    10|10000 characters needed characters exceeded

  • avatar image
    Former Member
    Jul 12, 2013 at 04:10 PM

    Hi Prabhakaran,

    You can create an organizational structure for each group and then trigger mails to them when an incident is created.

    Thanks,

    Rajesh.

    Add comment
    10|10000 characters needed characters exceeded