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No http page available after upgrade of SAPJVM

Dear sap techs,

    

we made a kernelupgrade from 7.11 to 7.21 EXT of our PI system. As a perquisite of this upgrade, we had to update the SAPJVM from 5.1.047 to 5.1.084 (made it with JSPM). After the kernelupgrade the system starts (dev_server0 contains status (Running)), but no http-page is displayed (e.g. systeminformation or nwa).  After changing SAPJVM version back to 5.1.047 the http pages are accessible again. Now the system runns with kernel 7.21 ext and SAPJVM 5.1.047, but oss 1716826 "Usage of the downward compatible kernel 721 (EXT)" states:

"Release 7.10 or 7.11: When using the SAPJVM 5.1, you have to install the latest patch collection, at least PC 58 (Build 5.1.074).".

    

Systemdata:

  SAP EHP1 FOR SAP NW PI 7.1

  HP-UX ia64 11.31

  ORACLE 11.2.0.3.0

  All Java Softwarecomponents are on 7..11 Patch-level 4

Best regards

Willi Eimler

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7 Answers

  • Best Answer
    Jul 12, 2013 at 12:11 PM

    Hi,

    maybe my English is not good enough.  I can’t logon to any application on JAVA. I don’t get any http page displayed! I get the following screen, when trying to open one:

    Please excuse the screen is in German language. But I hope it helps to understand my problem.

    In order to remind the problem.

    I updated JAPJVM (5.1.047 to 5.1.084)
    I updated kernel (7.11 to 7.21 EXT)
    System starts without error

    Entering http://xxxxxxxx:50000/nwa into explorer gets errormessage from explorer: “Can’t display webpage”.

    After downgrading the SAPJVM to version 5.1.047 everything is ok! But this is no workaround, because  oss 1716826 "Usage of the downward compatible kernel 721 (EXT)" states:


         "Release 7.10 or 7.11: When using the SAPJVM 5.1, you have to install the latest patch      collection, at least PC 58 (Build 5.1.074).".

    http://xxxxxxxx:50000/index.html is the only page, I can display. All other pages produce the error message in the explorer.

    Best regards

    Willi Eimler


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    • Former Member Reagan Benjamin

      Hello Willi,

      Great ....I guess it is what Raegen was try to tell from  beginning...

      It is a common error we get for SAP JVM update...

      Kind Regards,

      Jacob

  • Jul 10, 2013 at 03:56 PM

    Hello

    What is the status of dispatcher, server and SDM in JCMON ?

    Also provide the output of these two commands:

    sapcontrol -nr 00 -function GetVersionInfo

    sapcontrol -nr 00 -function GetProcessList

    You will need to replace the 00 with the right system number.

    Regards

    RB

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  • avatar image
    Former Member
    Jul 10, 2013 at 04:26 PM

    Hi,

    I am sure you have done but please check if you have made changes in profile parameter too for new JVM .

    Regards

    Ram

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    Former Member
    Jul 11, 2013 at 03:11 AM

    Hi ,

    Please check that you have all the patches for the HPUX.

    HP-UX operating system patches as outlined in SAP note 1367498

    Can you also confirm that the JVM upgrade was done via SUM tool.

    Please also check that java is not crashing.

    Check this note.

    1867764 - J2EE engine startup fails due to "could not reserve enough space for card marking array" error

    Thanks

    Rishi Abrol


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  • Jul 11, 2013 at 11:33 AM

    First of all a very big thanx for the very fast reply!

    To Reagan Benjamin:

    dev_server0:
    F [Thr 214] Thu Jul 11 13:16:14 2013
    F  [Thr 214] *** LOG => State changed from 10 (Starting apps) to 3 (Running).
    F  [Thr 214] *** LOG    state real time: 234.773 CPU time: 24.790 sys, 445.390 usr
    F  [Thr 214] *** LOG    total real time: 368.464 CPU time: 41.860 sys, 698.690 usr

    xxxxxxxx:pieadm 79> sapcontrol -nr 00 -function GetVersionInfo

    11.07.2013 13:20:51
    GetVersionInfo
    OK
    Filename, VersionInfo, Time
    /usr/sap/PIE/DVEBMGS00/exe/sapstartsrv, 721, patch 100, changelist 1396425, optu (EXT) (Feb 23 2013, 08:21:41), hpia64, 2013 02 28 12:15:10
    /usr/sap/PIE/DVEBMGS00/exe/disp+work, 721, patch 100, changelist 1396425, optu (EXT) (Feb 22 2013, 23:44:03), hpia64, 2013 02 28 11:54:41
    /usr/sap/PIE/DVEBMGS00/exe/gwrd, 721, patch 100, changelist 1396425, optu (EXT) (Feb 22 2013, 23:44:03), hpia64, 2013 02 28 11:55:53
    /usr/sap/PIE/DVEBMGS00/exe/msg_server, 721, patch 100, changelist 1396425, optu (EXT) (Feb 23 2013, 08:21:41), hpia64, 2013 02 28 12:10:11
    /usr/sap/PIE/DVEBMGS00/exe/dboraslib.so, 721, patch 100, changelist 1396425, optu (EXT) (Feb 22 2013, 23:44:03), hpia64, 2013 02 23 00:11:35
    /usr/sap/PIE/DVEBMGS00/exe/dbdb6slib.so, 721, patch 100, changelist 1396425, optu (EXT) (Feb 22 2013, 23:44:03), hpia64, 2013 02 25 19:11:19
    /usr/sap/PIE/DVEBMGS00/exe/dbsybslib.so, 721, patch 100, changelist 1396425, optu (EXT) (Feb 22 2013, 23:44:03), hpia64, 2013 02 23 04:18:33
    /usr/sap/PIE/DVEBMGS00/exe/enserver, 721, patch 100, changelist 1396425, optu (EXT) (Feb 23 2013, 08:21:41), hpia64, 2013 02 28 12:13:43
    /usr/sap/PIE/DVEBMGS00/exe/icman, 721, patch 100, changelist 1396425, optu (EXT) (Feb 23 2013, 08:21:41), hpia64, 2013 02 28 12:09:31
    /usr/sap/PIE/DVEBMGS00/exe/sapwebdisp, 721, patch 100, changelist 1396425, optu (EXT) (Feb 23 2013, 08:21:41), hpia64, 2013 02 28 12:09:34
    /usr/sap/PIE/DVEBMGS00/exe/jcontrol, 721, patch 100, changelist 1396425, optu (EXT) (Feb 23 2013, 08:21:41), hpia64, 2013 02 28 12:23:57
    /usr/sap/PIE/DVEBMGS00/exe/jlaunch, 721, patch 100, changelist 1396425, optu (EXT) (Feb 23 2013, 08:21:41), hpia64, 2013 02 28 12:24:01
    /usr/sap/PIE/DVEBMGS00/exe/jstart, 721, patch 100, changelist 1396425, optu (EXT) (Feb 23 2013, 08:21:41), hpia64, 2013 02 28 12:23:49
    xxxxxxxx:pieadm 80>

    xxxxxxxx:pieadm 80> sapcontrol -nr 00 -function GetProcessList

    11.07.2013 13:21:21
    GetProcessList
    OK
    name, description, dispstatus, textstatus, starttime, elapsedtime, pid
    msg_server, MessageServer, GREEN, Running, 2013 07 11 13:09:07, 0:12:14, 21710
    disp+work, Dispatcher, GREEN, Running, Message Server connection ok, Dialog Queue time: 0.00 sec, AS Java: All processes running, 2013 07 11 13:09:07, 0:12:14, 21712
    igswd_mt, IGS Watchdog, GREEN, Running, 2013 07 11 13:09:07, 0:12:14, 21714
    xxxxxxxx:pieadm 81>

    jcmon

    ------------------------------------------------------------
    SAP System Name   : PIE
    SAP System        : 00
    MS Host           : xxxxxxxx
    MS Port           : 3901
    Process Count     : 3
    PID of JControl   : 21722
    State of JControl : All processes running
    State inside MS   : All processes running
    Admin URL         :
    ------------------------------------------------------------

    |Idx|Name                |PID     |State               |Error|Restart|
    |---|--------------------|--------|--------------------|-----|-------|
    |  0|debugproxy          |       0|Initial             |    0|no     |
    |  1|icm                 |   21721|Running             |    0|yes    |
    |  2|server0             |   22726|Running             |    0|yes    |
    ------------------------------------------------------------

    To  Ram Kaushik
    Yes
    SAPJVM_VERSION = 5.1.084


    To Rishi Abrol

    Unix colleague  said: “all patches of 1367498 are applied”  And the SAPJVM was patched by JSPM as told in OSS1025085

    The problem is not the start of the system. All processes are started without relevant error message.
    The problem is that http-pages are not available.

    E.G.
    http://xxxxxxxx:50000/index.html can be displayed but,

    the following pages can’t be displayed:
    http://xxxxxxxx:50000/nwa/sysinfo or
    http://xxxxxxxx.grtgroup.com:50000/dir/start/index.jsp

    Best regrads
    Willi Eimler

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  • avatar image
    Former Member
    Jul 11, 2013 at 02:58 PM

    check you have followed correct fully qualified domain entries in profiles. check link using FQDN.

    check all services are started on all server nodes -

    check application console log in j2ee/* folder - it will show error while you hit page with error.

    Regards,

    Vikas

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    • Hi Viskar,

      FQDN doesn't work too. What do you mean with the application console log? Do you mean the default-trace or the application log under j2ee/cluster/server0/log?

      I checked both, but its difficult without logviewer or nwa. I attached the both files to this post. maybe you can identify s.th..

      Please rename the txt to zip (The log-files are to big ).

      Best regards

      Willi Eimler

  • Jul 15, 2013 at 01:55 PM

    Thank you all,

    Thank you RB, you found the solution.

    This is a great community!!!

    Now I'm 😊

    In the dev trace was an entry

    [EXCEPTION]

    {0}#1#java.lang.IllegalAccessError: tried to access method com.sap.jvm.impl.monitor.vm.ThreadMemoryInfoImpl.<init>(Lcom/sap/jvm/util/diag/DiagBufReader;)V (class loader <bootstrap>,

    resolved <bootstrap>) from class com.sap.jvm.impl.monitor.vm.VmInfo$VmInfoDelegateImpl (class loader System@4932)

            at com.sap.jvm.impl.monitor.vm.VmInfo$VmInfoDelegateImpl.getThreadMemoryInfo(VmInfo.java:313)

            at com.sap.jvm.monitor.vm.VmInfo.getThreadMemoryInfo(VmInfo.java:415)

            at com.sap.engine.services.dsr.server.HTTPServerHandler.requestStart(HTTPServerHandler.java:88)

            at com.sap.engine.services.httpserver.filters.DSRHttpFilter.process(DSRHttpFilter.java:39)

            at com.sap.engine.services.httpserver.chain.ServerFilter.process(ServerFilter.java:12)

            at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)

            at com.sap.engine.services.httpserver.server.Processor.chainedRequest(Processor.java:428)

            at com.sap.engine.services.httpserver.server.Processor$FCAProcessorThread.process(Processor.java:247)

            at com.sap.engine.services.httpserver.server.rcm.RequestProcessorThread.run(RequestProcessorThread.java:45)

            at com.sap.engine.core.thread.execution.Executable.run(Executable.java:115)

            at com.sap.engine.core.thread.execution.Executable.run(Executable.java:96)

            at com.sap.engine.core.thread.execution.CentralExecutor$SingleThread.run(CentralExecutor.java:314)

    This entry points to Note 1625051 - Wily Introscope agent: IllegalAccessError.

    But i never thought that the Wily could inflict this to the J2EE.

    Best regards

    Willi Eimler

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