My client has an application currently in PB 10.2 (enterprise edition) and in the process of upgrading to PB 12.5 (we don't have it yet) in the coming months. Our management thinks that this PB upgrade is paid for in the ongoing support contract we have for PB. They are trying to confirm with the vendor about this.
In the mean time, I thought of tapping into wealth of experience in this forum. Does our support contract entitle us for a free upgrade to PB 12.5 or do we have to purchase PB 12.5 separately? If it's included, where do I go to get the license for the new version? Do we have to go through the same vendor we purchased 10.x from?
Thanks in advance for your comments.