IW51 Service Notification Error

[Former Member]

Hi All,

We are trying to map the Customer service repair process,  We have Configured the Action Box, for creating Sales order using FM QM06_FM_TASK_RMA_ORDER_CREATE.

But the problem is When we create Notification, using IW51, 1. The System is not allowing me to Create the Sales order, and System Status  Sales order Assign has Traffic Signal of red, I would not able to understand this Error, even in Change mode also Same. 2. Sale Order Number Field itself is Not available only Service order field is shown in IW51

I just want to understand and requesting experts Comments to resolve this problem.

[Former Member]

Hi Sathish,

  Recently only i had configured the same Procedure.

I hereby put up my Action Box Configuration is for your reference.

Regards,

Rakesh K

[peter_atkin]

Rakesh,

There isn't any attachments on your post above..

PeteA

[Former Member]

[Former Member]

Hi Rakesh,

There is no Attachement or link could you please Share the Attachement

Thanks,

Sathish

[Former Member]

Hello Rakesh,

Did u resolved the issue  or still you have issue.

thanks

Rams

[Former Member]

Hi Satish,

Yes there is setting between Notification and Sales Order.

However Kindly share the screen shot. Let us understand the exact issue.

Thanks

Pankaj

[Former Member]

Hi Satish,

Is the FM used to Create Sales order a custom or Standard.

Thanks

Mani

[Former Member]

Hi Mani,

The  FM Used is Standard  QM06_FM_TASK_RMA_ORDER_CREATE and the Business object is PMMB. we have not  done any development on that.

Thanks

Sathish kumar

[peter_atkin]

Sathish,

Are there any error messages?

Also, please post a screen-shot of the issue.

PeteA

[Former Member]

Hi Pete,

A.  IW51 – Create Service notification

B. After entering all required fields, then we create repair sales order by selecting Create Repair sales order in action box using FM and                 Business object type “PMMB” System gives up Pop for Order type and qty to be entered

C. After entering the system gives me a message as below

       "Repair Order will be created after saving"

D. IW51 Service Notification is Saved and Message. Notification is Created But there  is no sales order created

the error Screen Short is attached

Summary of error as below

1. Sales order is not getting Created

2. Sales order number is not Visible in Notification

3. Service Notification, System Status Updated But Document Flow is not Updated.

Thanks,

Sathish

[former_member186385]

Hi satish,

could you please check the Action box configuration

I believe PMMB was put against your Function module  under Business transaction, which is supposed to be QM69

can you please put the screenshot of Action box configuration for your repair order from additional functions ?

thanks

santosh

[peter_atkin]

Do you already have a sales order assigned before you click the Action Box option?

Please send a screen-shot of your Action Box settings

PeteA