on 07-08-2013 12:55 PM
Hi,
We are facing couple of issues with SAP kernel upgrade. We are upgrading the kernel from 201 to 402 with reference to the SAP Security Note 1800603
SAP Kernel 720 64bit
Windows 2008 64 bit x86
1. When we have upgraded the kernel application comes up fine and we are able to login as dialog user but on MMC console, dispatcher is in yellow color with the status as "Running but dialog queue info unavailable". Please see below screen shot
2. When we check the kernel version via disp+work or via application status it say kernel patch level to be 401 instead of 402. Please see below screen
Please provide your expert advise to resolve the issue.
Thanks!!!!
SG
Hello SG,
It's not an error but a displaying issue and it's very common. Root cause: disp+work has already been updated but sapstartsrv is still on the previous version. You can control this by
sapcontrol -nr <instance nr.> -prot PIPE -function GetVersionInfo
by <sid>adm user. In the first two lines You'll see the path and version of sapstartsrv and disp+work. They won't be the same. You need to
- stop SAP
- stop sapstartsrv
- replace sapstartsrv (mind the path in sapcontrol output)
- start sapstartsrv
- start SAP
and voila, system in SAPMMC will turn to green.
That You see kernel patch level 401 in package 402 is normal as well, see SAP note 1820928.
Best regards,
Adam
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Hello
The problem looks more likely with the old version of kernel files present at the DIR_EXECUTABLE location.
Check the version of sapstartsrv in the /usr/sap/SID/DVEBMGS00/exe location.
What you need to remember is to stop all the SAP services in services.msc when you replace the kernel files.
Regards
RB
Hello SG,
You need to download dw_436-10007272.sar
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Hi Experts
Can anybody tell me how to get the sapstartsrv for kernel 402 as i have searched the market place and unable to get one
Please help
Thanks!!!
SG
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Hello SG,
You need to download the corresponding SAPEXE SAR archive from:
http://service.sap.com/patches > Browse our Download Catalog > Additional Components > SAP Kernel > SAP KERNEL 64-BIT > SAP KERNEL 7.20 64-BIT > Windows on x64 64bit > #Database independent > SAPEXE_402-10007259.SAR
Then you can extract sapstartsrv with this command:
sapcar -xvf SAPEXE_402-10007259.SAR sapstartsrv
Best regards,
Adam
Hello
Please check the dev_w0 trace file
Regards
RB
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Hi SG
Are you using the Unicode or Non Unicode system? if you are in Unicode change the Kernel version form Non-Unicode to Unicode. and also attach or paste the "dev_dispatcher"
Regards
Sriram
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HI SG,
take a look at the following blog to see if it helps you with the startup issues:
Regards,
Graham
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