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Former Member

IT Performance Reporting vs. Interactive Reporting: usage rights

Hello!

A very interesting point I just found out by reading the help site of SAP:
http://help.sap.com/saphelp_sm71_sp08/helpdata/en/45/51fbdbd4941803e10000000a1553f7/frameset.htm

Following the statement that E2E MAI is only available for customers with enterprise support and that IT Performance Reporting can be also used for standard support customers there can be a license problem for customers with standard support by activation of IT Performance Reporting.

With SAP Solution Manager 7.1, the new work center Technical Monitoring is also available, which is no longer based on the Computing Center Management System (CCMS) as its monitoring infrastructure, but rather on the Monitoring & Alerting Infrastructure (MAI). This work center also has new reporting (see Interactive Reporting). We recommend that you now only use the IT Performance Reporting in the System Monitoring work center if you have already set up central monitoring based on the CCMS and do not want to use the new MAI.

The system reports of interactive reporting are still available to you with SAP Solution Manager in IT Performance Reporting, even if the provision of the data is still based on the CCMS.

All the web templates/queries of IT Performance Reporting within Solution Manager 7.1 are part of work center Technical Monitoring and following E2E MAI.

Question:

Can customers with standard support activate the IT Performance Reporting within Solution Manager 7.1?


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1 Answer

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    Former Member
    Jul 08, 2013 at 11:47 AM

    I can access IT Performance Reporting under the System Monitoring work center; I can also confirm that  have done nothing in the way of CCMS and there is information populating the graphs/charts/tables.

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    • Former Member Tom Cenens

      Hello Tom,

      I know of at least one hosting company that does monitoring for all customers (who have separate customer numbers) through one SAP Solution Manager.

      The question is whether or not this is allowed or not and perhaps there was some changes since last months/years?

      According to the slides of SAP independent of usage (own/customer) and access (no access/access for all customers) system monitoring will not be mentioned...