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Former Member
Jul 03, 2013 at 01:12 AM

External Reference No. in Incident Management 7.1

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Hi Experts.

In Service Desk in Solman 7.0, we use "External Ref. No." to display the transaction id of the service requests from external Service Desk. I cannot see this field now in Incident Management 7.1. Is there another field we can use for this purpose?

Thanks,

Tess