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Former Member
Jul 03, 2013 at 01:00 AM

Solution ID in Incident Management 7.1


Hi Experts.

We are upgrading from SolMan 7.0 to 7.1. In Service Desk in SolMan 7.0, we have 2 different teams using Service Desk and their messages were segregated using Solution ID. In example, HelpDesk1 go to Solution "HelpDesk1" in transaction DSWP and filter by Solution ID so that only their messages will be displayed.

In Incident Management in Solman 7.1, it seems Solution ID is no longer used.

Any idea how to best implement the 2 Helpdesks in SolMan 7.1 without this Solution ID?