CrystalReportsProcessingServer Issue (Subprocess forced to terminate)

[RodrigoCaparroz]

Hi All,

I'm facing a issue in the CrystalReportsProcessingServer, it's started but always when try to save a CR4E 4.0 SP6 report in a Windows 2008 BOE 4.0 SP6 environment, returns a error. I already tried to create a new CrystalReportsProcessingServer and the issue is the same. Looking in the event viewer, says:

Source: Businessobjects_crproc

A subprocess in the processing server was forced to terminate (RCIRAS0622)

Internal error. Please contact your system administrator (RCIRAS0623)

This is the content of the log file on the server, It's something related to DSLSessionFactory:

Got internal error java.lang.NoClassDefFoundError: com/crystaldecisions/reports/dsl/shared/DSLSessionFactory

at java.lang.ClassLoader.defineClass1(Native Method)

at java.lang.ClassLoader.defineClassCond(ClassLoader.java:729)

at java.lang.ClassLoader.defineClass(ClassLoader.java:710)

at java.security.SecureClassLoader.defineClass(SecureClassLoader.java:141)

at java.net.URLClassLoader.defineClass(URLClassLoader.java:336)

at java.net.URLClassLoader.access$000(URLClassLoader.java:59)

at java.net.URLClassLoader$1.run(URLClassLoader.java:250)

.

.

.

Caused by: java.lang.ClassNotFoundException: com.crystaldecisions.reports.dsl.shared.DSLSessionFactory

at java.net.URLClassLoader$1.run(URLClassLoader.java:255)

at java.security.AccessController.doPrivileged(Native Method)

at java.net.URLClassLoader.findClass(URLClassLoader.java:243)

at java.lang.ClassLoader.loadClass(ClassLoader.java:372)

Do you have any inputs of what can be the cause of that?

Thanks,

Rodrigo.

crproc_CAMKH1VALECN003.CrystalReportsProcessingServer_child_JRC-VIEW10_trace.000001.txt.zip

[former_member190781]

Hi Rodrigo,

Is this issue happening for all the reports or for specific set of reports?

Do you have multiple NIC cards installed on the server, in that case the primary NIC card should be the one on which BO is communicating.

Try to IP bind the server.

Regards,

Sohel

[former_member136842]

Hi,

i also think that this is a network issue.

Please try first the suggested solution from Sohel. Afterwards assign each Service in the CMC to a Port. Check properly that these Ports are open in any Firewall between the PC where this error occures and the BI4 Server. Additional Ports you have to open are (unless you changed them during the Setup):

8080

8443

6400

6410

Regards

-Seb.

[RodrigoCaparroz]

Hi,

We have no ports blocked on the server, the problem is still persisting.

Do you have any inputs on this?

Thanks,

Rodrigo.

[former_member190781]

Are you able to add Crystal Report from CMC or BI launchpad as a local document?

Regards,

Sohel

[RodrigoCaparroz]

Hi Sohel,

If we try to add the document from CMC, we get the error message below:

Do you know what can be the cause of these errors?

Best Regards,

Rodrigo.

[former_member190781]

Could you try to stop existing Crystal report processing server, crystal report cache server and create new ones, and if you have Firewall then assign static ports to these new servers and test the issue, checking the same workflow from the server itself would be helpful.

Regards,

Sohel