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Former Member
Jul 02, 2013 at 06:09 PM

Xcelsius has stopped working APPCRASH


Hi SAP Experts I have a problem with Dashboards 4.0,
I installed Dashboards 4.0 for BPC MS 10.0 on a Windows Server 2008 R2 Standard 64 bits Service Pack 1 with Office 2007 32 bits.

When I open the Dashboards appears this error.

This action cannot be completed because the other program is busy. Choose 'Switch to' to activate the busy program and correct the problem.

I click in the retry bottom several times and also in the “Switch to” button and it doesn´t work, then the program shows another window that says:
Xcelsius has stopped working:
Windows can check online for solution to the problem

Then the program closes…

I saw in other posts that sometimes this error appears because the Excel process is already open, but I kill that process before I started the program, and the error still is there.

Also I try this: start>run> regsvr32 C:\WINDOWS\system32\msxml4.dll
But I didn´t have this msxml4.dll file.

I also installed and uninstall xcelsius, the epm connector and the office several times and the error persists...

Please, can someone help me?

I attached the error:

Problem signature:
Problem Event Name: APPCRASH
Application Name: Xcelsius.exe
Application Version:
Application Timestamp: 5091ca1b
Fault Module Name: Xcelsius.exe
Fault Module Version:
Fault Module Timestamp: 5091ca1b
Exception Code: c0000005
Exception Offset: 001597fa
OS Version: 6.1.7601.
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789