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Activities in Interaction Center

Former Member
0 Kudos

Hi All,

I'm tying to customize activity work center as per client request.

The new work center allows user to create and search activities, but when I'm trying to create new activities

a pop-up with multiple option getting populated as expected but no activity can be created.

Thanks!

Kind Regards,

Anoop

Accepted Solutions (0)

Answers (2)

Answers (2)

former_member182637
Active Participant
0 Kudos

Hi,

You have to use workcenter "IC_BT_INR" (Interaction Record).

Remember for Interaction Center you create "interaction record", but not activities.

Regards,

Lyda

former_member186887
Active Contributor
0 Kudos

Hi Anoop,

Hope you have resolved the issue.  If it is resolved, please share your experience.

If it is yet to be resolved, please brief the issue.  Lets check and try..

Have a good time.

Regards,

Maddy

Former Member
0 Kudos

Hi Maddy,

We used diffirent work center to achieve activities over IC.