Predefine standard responsible Service Organization

[Former Member]

Hello experts,

is there an option to maintain a standard responsible service organization for the account?

Our problem is that users creating a complaint in the system always need to enter the resonsible service organisation at the beginning of the complaint creation. We would like to avoid this manual step.

Thanks!

Regards,

Wladimir

[former_member186887]

Hi Wladimir,

Please try with Responsibility Determination Rule in Org determination profile instead of Org model determination rule.

Regards,

Maddy