I don't manage to get product substitution to work as I would like in WCEM (Web Channel Experience Management). I have setup condition record in ECC for Product A to be replaced by either Product B or C, replicated the relevant condition objects to CRM and activated the corresponding product substitution inside the transaction type.
In CRM backend (CRMD_ORDER) when I enter Product A I get a popup where I can select between Product B or C (just as wanted/expected) and a message is shown "Product KRE1012004/1 was replaced". Under Item details I see "Replaced by products".
So far so good! (And I assume that above shows that everything is setup correctly?)
In WCEM however the following happens:
I enter Product A --> and this is automatically replaced by Product B without any message given. The problems are the following:
Have I missed any setup to get Product Substitution to work correctly in WCEM (same as in backend).... or is above how it is supposed to work in WCEM?
BR / Alex